topic Re: Lost internet connection in hut following fibre 150 upgrade in Full Fibre

Lost internet connection in hut following fibre 150 upgrade

Lisabarr — Fri, 12 Jan 2024 13:55:33 GMT

No internet connection in hut despite waiting on an extender being posted

Re: Lost internet connection in hut following fibre 150 upgrade

Debbie-TalkTalk — Fri, 12 Jan 2024 13:59:12 GMT

Hi Lisabarr

Just to confirm, is the connection working in your home? Is this a building outside the property?

Re: Lost internet connection in hut following fibre 150 upgrade

Lisabarr — Fri, 12 Jan 2024 14:00:36 GMT

Yes although my smart tv in my bedroom has also lost internet connection and my bedroom is downstairs fairly close to the eero router

Re: Lost internet connection in hut following fibre 150 upgrade

Lisabarr — Fri, 12 Jan 2024 14:03:17 GMT

I previously had no isssues with internet in my hut using a wi fi extender and my old black router am waiting on a replacement extender from yourselves which was supposed to have been ordered over two weeks ago

Re: Lost internet connection in hut following fibre 150 upgrade

Debbie-TalkTalk — Fri, 12 Jan 2024 14:05:07 GMT

Hi Lisabarr

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline/account number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: Lost internet connection in hut following fibre 150 upgrade

Lisabarr — Fri, 12 Jan 2024 14:09:16 GMT

REMOVED

Re: Lost internet connection in hut following fibre 150 upgrade

Debbie-TalkTalk — Fri, 12 Jan 2024 14:09:46 GMT

Hi Lisabarr

Please can you only add this information to your Community Profile.

Thanks

Re: Lost internet connection in hut following fibre 150 upgrade

Lisabarr — Fri, 12 Jan 2024 14:10:38 GMT

I have added my account number and account name

Re: Lost internet connection in hut following fibre 150 upgrade

Debbie-TalkTalk — Fri, 12 Jan 2024 14:12:01 GMT

Hi Lisabarr

Please can you only add this information to your Community Profile.

Thanks

Re: Lost internet connection in hut following fibre 150 upgrade

Gliwmaeden2 — Fri, 12 Jan 2024 20:41:27 GMT

@Lisabarr, you need to go via your avatar/name; settings. From the drop down menu select Personal Information.

Add the required information. You must then click on SAVE CHANGES.

Staff will follow up after the weekend.

Re: Lost internet connection in hut following fibre 150 upgrade

Chris-TalkTalk — Mon, 15 Jan 2024 09:54:26 GMT

Hi Lisabarr,

If your still need assistance can you please add the information requested and we'll be happy to help

Chris