topic Re: Someone cut my fiber cable outside in Full Fibre

Someone cut my fiber cable outside

Grace4546 — Fri, 12 Jan 2024 20:51:44 GMT

I need an engineer to come round and fix it. The online chat is useless and I work all day so it's hard to phone up.

Re: Someone cut my fiber cable outside

Gliwmaeden2 — Fri, 12 Jan 2024 21:02:43 GMT

There won't be anyone back on here from support staff before Monday, @Grace4546.

Use the contact details here:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

You'll see that phoning is available till 6pm on Saturday. Not available Sunday.

Chat shows more extensive hours and is open both days.

Re: Someone cut my fiber cable outside

Chris-TalkTalk — Mon, 15 Jan 2024 08:05:36 GMT

Hi Grace4546,

If you still need assistance can you please add your TalkTalk home telephone number or account number to your community profile and we'll look into this for you

Chris