topic Re: Fil fibre constantly dropping in Full Fibre

Fil fibre constantly dropping

pieduke88 — Thu, 11 Jan 2024 20:41:17 GMT

I have a fiber connection with Eerio and it's constantly dropping. I can't watch TV and when I do calls the video freezes for a second every 5 minutes.

What can I do?

Re: Fil fibre constantly dropping

Anonymous — Fri, 12 Jan 2024 07:29:25 GMT

Morning,

I'm sorry to hear this. How many eeros do you have? How far away is the eero from the ONT please?

Thanks

Michelle

Re: Fil fibre constantly dropping

pieduke88 — Fri, 12 Jan 2024 07:33:23 GMT

Hi, we're using 1 Eerio because the TV and laptop are right next to it

Re: Fil fibre constantly dropping

Anonymous — Fri, 12 Jan 2024 07:37:21 GMT

Hi again,

Ok thanks for confirming. Have you tried powering down the ONT and the eero for a full 30 minutes and then re-tested this again?

Thanks

Michelle

Re: Fil fibre constantly dropping

pieduke88 — Sat, 13 Jan 2024 13:06:02 GMT

Several times but it keeps dropping.

I have tried all the possible settings on the app: legacy mode, turning off 5Ghz.

We had the regular Talk talk with the other modem and never had issues

Re: Fil fibre constantly dropping

Chris-TalkTalk — Mon, 15 Jan 2024 07:31:53 GMT

Hi pieduke88,

Can you add your TalkTalk home phone number or account number to your community profile and we'll take a look at this for you

Chris

Re: Fil fibre constantly dropping

pieduke88 — Sun, 11 Feb 2024 06:51:05 GMT

Hi I’ve added my contract number.

thanks

Re: Fil fibre constantly dropping

Chris-TalkTalk — Mon, 12 Feb 2024 11:30:23 GMT

Thanks. I can't see any problems with the eero. Have you noticed if the lights change on the ONT when the connection appears to drop?

Chris