topic Re: Full Fibre switchover and Voip in Full Fibre

Full Fibre switchover and Voip

cat14 — Sat, 13 Jan 2024 10:38:32 GMT

I was recently switched over to full fibre and Voip on TalkTalks switchover programme. No problems with internet but something odd happening with landline. Every thirty minutes the handset display lights up and says incoming message, it then shows "no number" and the time. The phone does not ring. It started at 22mins and 52mins, then 18 and 48, then 19 and 49 and today has become 20 and 50 minutes. On December 22 I was told a call had been booked for the "tech" department to call me on December 28th to resolve it but the call never came. It's beginning to irritate me now because when I get home I have to scroll through every call to see if any body did actually call. Any body else experienced similar?

Re: Full Fibre switchover and Voip

Gliwmaeden2 — Sat, 13 Jan 2024 23:26:45 GMT

It's been a known (and annoying!) issue, @cat14.

Staff do have a remedy, and will reply after the weekend.

Re: Full Fibre switchover and Voip

cat14 — Sun, 14 Jan 2024 08:34:13 GMT

Thanks for the info

Re: Full Fibre switchover and Voip

Anonymous — Mon, 15 Jan 2024 07:21:12 GMT

Good morning,

I'm sorry to hear this. Can I just confirm, are you using the Wifi Hub 2 router please?

Thanks

Michelle

Re: Full Fibre switchover and Voip

Debbie-TalkTalk — Mon, 15 Jan 2024 09:04:53 GMT

Hi cat14

Thanks for the Private Message.

I'm just looking into this now and I will post back as soon as I have further information.

Debbie

Re: Full Fibre switchover and Voip

Debbie-TalkTalk — Mon, 15 Jan 2024 10:27:36 GMT

Hi cat14

This issue should now be resolved, please let us know if you do experience any further issues.

Thanks

Debbie