topic Re: Problems with router)/service in Full Fibre

Problems with router)/service

silverbird63 — Fri, 12 Jan 2024 15:02:38 GMT

Please can a COE pick this up. This has been going on since August 23, it is being dealt with as a complaint , but we have been promised a phone call twice and neither have been received. The issue is unresolved and the complaint not concluded.

If this isn't resolved, I will be taking this straight to the ombudsman. I have all your emails and failed appts noted.

Please I just need to speak to Keira from the Burnley office who was dealing with this from last year

Thank you

Re: Problems with router)/service

KeithFrench — Fri, 12 Jan 2024 15:30:30 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Re: Problems with router)/service

Chris-TalkTalk — Mon, 15 Jan 2024 15:02:27 GMT

Hi silverbird63,

Apologies for the delay, could I just ask, has anyone been in contact since your post? If not then I'll chase it up

Chris