topic Re: Land line crossed line in Full Fibre

Land line crossed line

crossedwires — Fri, 12 Jan 2024 15:31:54 GMT

Landline has been mixed up with someone else's number. Have received numerous texts from Talktalk advising that they're looking into the problem but still a problem after 5 days. Complaint has been raised but the staff at Talktalk seem clueless.

Re: Land line crossed line

Gliwmaeden2 — Sat, 13 Jan 2024 23:53:29 GMT

Staff will reply after the weekend, @crossedwires.

Ensure you complete your community forum profile details for them to identify your account.

Re: Land line crossed line

Debbie-TalkTalk — Mon, 15 Jan 2024 07:33:16 GMT

Hi crossedwires

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: Land line crossed line

crossedwires — Mon, 15 Jan 2024 14:45:22 GMT

Hi Debbie, profile has been updated as requested. Talktalk complaint ref. is CMP-589915

Re: Land line crossed line

Debbie-TalkTalk — Mon, 15 Jan 2024 14:50:40 GMT

Hi crossedwires

Thank you. Do you also have the number that the line has been crossed with? (Please can you send me this in a Private Message)

Re: Land line crossed line

crossedwires — Mon, 15 Jan 2024 15:03:03 GMT

Done.

Re: Land line crossed line

Anonymous — Tue, 16 Jan 2024 08:55:44 GMT

Morning,

I can see that the Complaint is under investigation and an update is due on this tomorrow. If don't hear back from the Complaints Team tomorrow then please let us know.

Thanks

Michelle

Re: Land line crossed line

crossedwires — Tue, 16 Jan 2024 16:23:35 GMT

This looks like it's now resolved. I was told that 299 odd customers were affected. Not very good for a telecommunications company to get wires crossed in this day and age.

Re: Land line crossed line

Debbie-TalkTalk — Wed, 17 Jan 2024 06:34:26 GMT

Hi crossedwires

I'm so glad to hear that this has been resolved. Apologies again for the issues you did experience,

Thanks

Debbie

Re: Land line crossed line

crossedwires — Thu, 18 Jan 2024 09:34:51 GMT

Still waiting for the complaints team to call me, even though you've confirmed that they were due to call on Weds 18th Jan.

Re: Land line crossed line

Debbie-TalkTalk — Fri, 19 Jan 2024 09:55:08 GMT

HI crossedwires

I'm really sorry about this. Has the complaints manager made contact since your last post?

Re: Land line crossed line

crossedwires — Fri, 19 Jan 2024 11:14:51 GMT

Nope, not heard at all. Commitment was to call me on Weds 17th Jan and no one has called :-(.

Re: Land line crossed line

Debbie-TalkTalk — Fri, 19 Jan 2024 11:20:12 GMT

Hi crossedwires

Apologies again for this. I've checked the notes and the manager has left follow up notes to say they will be looking at this again today between 12-2pm, so you may receive a call this afternoon to discuss.