topic Re: Connection Dropped PON Light Flashing Green in Full Fibre

Connection Dropped PON Light Flashing Green

NikittaBourne — Thu, 18 Jan 2024 16:05:54 GMT

Hi all,

My connection randomly dropped ar 15:31 today and isn't back up.

I've restarted everything and the PON light on my ONT box is flashing Green. I believe this means that everything is ok on the Openreach side of things and this is a service/account issue. My accounts in good standing.

I've tried to do a line test to report a fault but this fails repeatedly. Can anyone help please? I'm hoping this is a temporary issue as I operate my tvs via the Internet and have autistic twin daughters 🤦‍♂️

Thanks

Nikitta

Re: Connection Dropped PON Light Flashing Green

Chris-TalkTalk — Fri, 19 Jan 2024 07:51:40 GMT

Hi Nikitta,

I'm sorry to hear that you're experiencing problems with your service. How is it this morning, do you still have no service?

Chris

Re: Connection Dropped PON Light Flashing Green

NikittaBourne — Fri, 19 Jan 2024 09:25:35 GMT

Hi Chris,

Thank you, yes its still down unfortunately and the PON light flashing green everything else looks normal. I was on chat for 2 hours last night and it ended with turn it off for 20 minutes and turn it back on.

Thanks

Nikitta

Re: Connection Dropped PON Light Flashing Green

NikittaBourne — Fri, 19 Jan 2024 09:48:46 GMT

Hi Chris,

I've just done the first reset of the day and it's come back online.

Thanks

Nikitta

Re: Connection Dropped PON Light Flashing Green

Chris-TalkTalk — Fri, 19 Jan 2024 09:58:53 GMT

Glad to hear it's working again. Hopefully it will be OK now but if you do experience any further problems please let us know

Chris