topic Re: Drop out options with Eero full fibre in Full Fibre

Drop out options with Eero full fibre

Matt1980uk — Fri, 19 Jan 2024 23:46:52 GMT

I’ve moved from BT to TalkTalk on the full fibre option. When I was with BT I used an ASU’s Ax1100 router. Following the move to TalkTalk and some issues with firmware updates, I shifted to the Eero units that came from Talk Talk. I think they’re pretty decent but I have some issues with a black spot. I have a Ring outdoor light which previously connected on my ASUS no problem. With the Eeros it barely if at all connects. I think I need an additional unit to tackle this black spot. Can I ask what’s the options for getting one. Will TalkTalk provide this or would I need to purchase one independently?

Re: Drop out options with Eero full fibre

Gliwmaeden2 — Sat, 20 Jan 2024 08:40:55 GMT

Just noticed that you first posted way back in September, @Matt1980uk.

You appear to be on board now for messaging.

For staff to identify your account, please complete your community forum profile details. Add your Talktalk phone number / account number in Personal Information. Either can go where it asks for phone number.

Go via your avatar/name; settings; drop down menu....SAVE CHANGES.

Staff reply during the week, Monday to Friday.

Re: Drop out options with Eero full fibre

Matt1980uk — Sat, 20 Jan 2024 00:42:50 GMT

Thank you I’ve added my account info. Like I said the Eero devices for the most part have been great delivering about 550mb on the various devices. It’s just this one black spot.

Re: Drop out options with Eero full fibre

Anonymous — Mon, 22 Jan 2024 07:33:26 GMT

Hi Matt,

Can I just confirm, how many eeros do you currently have please?

Thanks

Michelle

Re: Drop out options with Eero full fibre

Matt1980uk — Mon, 22 Jan 2024 08:04:14 GMT

Hi Michelle.

I currently have 2 eero units. Previously when I had BT and I had their disc extenders, I needed 3 of these to get full coverage. Which is why I then bought the more powerful ASUS router. Is there the option to have more eeros?

Re: Drop out options with Eero full fibre

Anonymous — Mon, 22 Jan 2024 08:11:15 GMT

Hi Matt,

Thanks for confirming. I've included a Help Guide below, there is an option to Live Chat the team directly to discuss additional eeros.

About Total Home Wi-Fi - TalkTalk Help & Support

Michelle