topic Re: Returning old router in Full Fibre

Returning old router

PedroFG — Sun, 21 Jan 2024 13:29:53 GMT

Hi there

I have received a new router and a return bag which I am very keen to use. However I don't have a prepaid label or address to send it to. How can I get it?

Thanks

Re: Returning old router

Divsec — Sun, 21 Jan 2024 17:44:26 GMT

Hi @PedroFG when I had one a couple of weeks ago the label was in the box with the new router

Re: Returning old router

PedroFG — Sun, 21 Jan 2024 20:23:21 GMT

Hi Divsec, I have the bag but cannot locate the label itself, I don't think it came with the new router, so would like to find how to get one.

Re: Returning old router

Gliwmaeden2 — Sun, 21 Jan 2024 20:43:37 GMT

Staff can send out a bag with a label, @PedroFG. Not a problem.

Re: Returning old router

Debbie-TalkTalk — Mon, 22 Jan 2024 07:46:20 GMT

Hi PedroFG

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a returns bag.

Thanks

Re: Returning old router

PedroFG — Mon, 22 Jan 2024 13:57:20 GMT

That's great thanks. I've just added the info to the profile, please let me know if you need anything else.

Kind regards

Re: Returning old router

Debbie-TalkTalk — Mon, 22 Jan 2024 14:43:21 GMT

Hi PedroFG

Thank you 🙂

I've ordered the returns bag, please allow 48hrs for this to arrive.

Debbie

Re: Returning old router

Debbie-TalkTalk — Mon, 29 Jan 2024 11:43:44 GMT

Hi PedroFG

Have you received the returns bag?