topic Re: Elderly Parents Wifi down in Full Fibre

Elderly Parents Wifi down

JaceyBoy — Mon, 22 Jan 2024 12:25:54 GMT

Hello,

My parents have a problem with their internet, router is flashing yellow, can you please check there service, its in my account details

Re: Elderly Parents Wifi down

KeithFrench — Mon, 22 Jan 2024 13:21:49 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate your parent's connection.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Re: Elderly Parents Wifi down

Debbie-TalkTalk — Mon, 22 Jan 2024 13:38:32 GMT

Hi JaceyBoy

I'm sorry to hear this.

The line test has detected a potential fault in the area so I have passed this straight over to Openreach.

I will continue to monitor for additional updates.

Thanks

Re: Elderly Parents Wifi down

JaceyBoy — Mon, 22 Jan 2024 14:00:34 GMT

Thank you Debbie, I would say something happened due to the weather....

Re: Elderly Parents Wifi down

Debbie-TalkTalk — Tue, 23 Jan 2024 07:02:45 GMT

Hi JaceyBoy

Can I just check, is everything working ok now?

Re: Elderly Parents Wifi down

JaceyBoy — Tue, 23 Jan 2024 09:52:12 GMT

Hello Debbie,

No there router is still flashing orange, I thought you needed to send out Openreach?

Re: Elderly Parents Wifi down

Debbie-TalkTalk — Tue, 23 Jan 2024 10:02:27 GMT

HI JaceyBoy

Apologies, I'm getting myself all confused here. Can you confirm the last 3 digits of your parents number?

Re: Elderly Parents Wifi down

JaceyBoy — Tue, 23 Jan 2024 10:07:36 GMT

282, can you also check my account that wifi optimisation is turned off please, last three digits of my number is 316

Re: Elderly Parents Wifi down

Debbie-TalkTalk — Tue, 23 Jan 2024 10:34:55 GMT

Hi JaceyBoy

Thanks for the Private Message. This fault is still with Openreach.

The WIFI optimisation is switched off for your line.

Debbie

Re: Elderly Parents Wifi down

JaceyBoy — Tue, 23 Jan 2024 10:40:45 GMT

Is there any time line with Open Reach? thanks for confirming optimisation is off

Re: Elderly Parents Wifi down

Debbie-TalkTalk — Tue, 23 Jan 2024 11:01:10 GMT

Hi JaceyBoy

We should have further updates within the next 48hrs, however I have chased for an update.

Re: Elderly Parents Wifi down

JaceyBoy — Tue, 23 Jan 2024 11:02:27 GMT

Thanks Debbie, just to let you know they live in the middle of forest and are vunerable (85 and 82 years old) so do need working internet please asap

Re: Elderly Parents Wifi down

Debbie-TalkTalk — Tue, 23 Jan 2024 11:41:39 GMT

Hi JaceyBoy

Openreach have advised that this fault is part of a major service outage. The engineers are working on this fault and the earliest possible completion date is 24-01-2024.

Re: Elderly Parents Wifi down

JaceyBoy — Tue, 23 Jan 2024 11:47:33 GMT

Ok just spoke to my father and it is now working, thank you

Re: Elderly Parents Wifi down

Debbie-TalkTalk — Tue, 23 Jan 2024 11:48:33 GMT

HI JaceyBoy

Just to confirm, the connection is working?

Re: Elderly Parents Wifi down

JaceyBoy — Tue, 23 Jan 2024 11:53:30 GMT

Yes

Re: Elderly Parents Wifi down

Debbie-TalkTalk — Tue, 23 Jan 2024 11:55:50 GMT

Hi JaceyBoy

Oh that's great 🙂 I'm so glad to hear this.

Please let me know if you do experience any further issues.

Debbie

Re: Elderly Parents Wifi down

Debbie-TalkTalk — Wed, 24 Jan 2024 09:20:35 GMT

Hi JaceyBoy

Just checking in to make sure everything is still working ok?

Thanks

Re: Elderly Parents Wifi down

JaceyBoy — Wed, 24 Jan 2024 10:04:52 GMT

I believe so, I will find out more this morning when I talk to them

Re: Elderly Parents Wifi down

Debbie-TalkTalk — Wed, 24 Jan 2024 10:08:17 GMT

Hi JaceyBoy

Ok thank you.

Debbie