topic VOIP in Full Fibre

VOIP

silverbird63 — Thu, 25 Jan 2024 08:45:55 GMT

Hi when I took out the free upgrade in September 23, I have not had a landline, when I connect my phone to the router, my line is dead. No one from TT seems to be able to resolve the matter, or the continual flashing of my router from white to red. I have Internet but no landline.

Thanks

Re: VOIP

Chris-TalkTalk — Thu, 25 Jan 2024 08:54:00 GMT

Hi silverbird63,

Have you tried switching the ONT and and router off for 30 minutes, then retest, if not then can you give this a try and let us know how you get on

Chris

Re: VOIP

Gliwmaeden2 — Thu, 25 Jan 2024 10:56:46 GMT

@silverbird63, is this still supposed to be being handled by a Complaints manager?

@Chris-TalkTalk, recent thread here:

https://community.talktalk.co.uk/t5/Full-Fibre/Problems-with-router-service/td-p/3014707