topic Re: DNS Problems in Full Fibre

DNS Problems

JaceyBoy — Thu, 11 Jan 2024 11:51:10 GMT

Hello, I seem to have major dns problems, my laptop keeps disconnecting and saying failed to connect to dns, but also one of my Samsung Smart TV has done the same, I have used public dns settings which make it better but why shouldnt I be able to set to auto and it work?

Re: DNS Problems

Debbie-TalkTalk — Thu, 11 Jan 2024 11:55:35 GMT

Hi JaceyBoy

I'm sorry to hear this.

The line test is clear but I can see a high number of re connections on the line.

Are you rebooting the router to resolve the issue or do you wait for the connection to come back on its own?

Re: DNS Problems

JaceyBoy — Thu, 11 Jan 2024 11:58:08 GMT

Hi Debbie,

It depends, this has been going on a fair few weeks now, I rebooted last night when the downspeed went from 55mbps to 47mbps on the router, to try and get the Samsung TV to work with Netflix etc, it didnt work until I changed the DNS settings within the TV then worked but the screen quality was poor to say the least like it was struggling for download speed.

Re: DNS Problems

Debbie-TalkTalk — Thu, 11 Jan 2024 12:01:15 GMT

Hi JaceyBoy

When did we last replace the router?

Re: DNS Problems

JaceyBoy — Thu, 11 Jan 2024 12:02:14 GMT

You sent me a new router last month I think but I ended up keeping the old one as the new one (refurbed) seemed worse....

Re: DNS Problems

Debbie-TalkTalk — Thu, 11 Jan 2024 12:04:54 GMT

Hi JaceyBoy

Ok, can you try factory resetting your current router (pin hole reset) to see if this helps?

Re: DNS Problems

JaceyBoy — Thu, 11 Jan 2024 12:07:54 GMT

Hi Debbie,

I have factory reset it many times, doesnt make any difference, can you check to see if the latest firmware is up to date please?

Re: DNS Problems

Chris-TalkTalk — Thu, 11 Jan 2024 13:04:52 GMT

Hi JaceyBoy,

Your router has the latest firmware. Line test is showing a number of reconnections yesterday but none so far today, are you still experiencing problems today?

Chris

Re: DNS Problems

JaceyBoy — Thu, 11 Jan 2024 13:12:20 GMT

Not today so far using public DNS setttings, although I havent tried the TV and wont be until this evening, why would auto dns be a problem now as never has in the past?

Re: DNS Problems

Chris-TalkTalk — Thu, 11 Jan 2024 13:34:25 GMT

DNS errors are often internet connection problems really. The web-browser attempts to query the DNS server but can't because the internet connection is down and so give a DNS error, so it may just be that your internet connection was unstable yesterday for some reason but it appears to be OK today

Chris

Re: DNS Problems

JaceyBoy — Thu, 11 Jan 2024 13:52:34 GMT

It is a weird one, I thought my Lenovo laptop was to blame because it was always dropping out with DNS issues, but now the Samsung TV doing it so not sure now...

Re: DNS Problems

Chris-TalkTalk — Thu, 11 Jan 2024 14:17:27 GMT

Do you get the DNS errors on both devices at the same time?

Chris

Re: DNS Problems

JaceyBoy — Thu, 11 Jan 2024 14:35:36 GMT

Not that I know of, although I dont go on my laptop and tv at the same time...

Re: DNS Problems

Chris-TalkTalk — Thu, 11 Jan 2024 14:45:46 GMT

Do the TV and laptop both connect to the router by wireless?

Chris

Re: DNS Problems

JaceyBoy — Thu, 11 Jan 2024 14:46:23 GMT

Yes Chris they do...

Re: DNS Problems

Chris-TalkTalk — Thu, 11 Jan 2024 14:51:45 GMT

OK thanks. If you could make a note of the date and time that you experience any further DNS errors I can check to see if the internet connection was lost at the time

Chris

Re: DNS Problems

JaceyBoy — Thu, 11 Jan 2024 15:01:18 GMT

Ok will do, should I revert back to auto dns settings instead of public?

Re: DNS Problems

Chris-TalkTalk — Thu, 11 Jan 2024 15:03:54 GMT

Could you leave them on public for the rest of today and then switch back to auto tomorrow

Chris

Re: DNS Problems

JaceyBoy — Fri, 12 Jan 2024 10:11:43 GMT

Hi Chris,

Have changed back DNS settings but we had loads of problems last night with connection, I think maybe we should try another new router again please?

Re: DNS Problems

Chris-TalkTalk — Fri, 12 Jan 2024 11:28:21 GMT

Thanks for the update, is your router currently connected to the test socket?

Chris