topic Re: My Internet has been down all day today in Full Fibre

My Internet has been down all day today

HarryHaller — Sun, 28 Jan 2024 14:54:17 GMT

I tried to run the connection test through my account page but that seems to always run I to issues.

I also restarted my router a few times. Still no Internet connection.

How can I get in touch with you guys?

Gliwmaeden2 — Sun, 28 Jan 2024 14:57:11 GMT

Try to reach Chat, as phone support is not available on Sundays, @HarryHaller.

That is, if you have sufficient data....

Staff will be back on here from Monday morning.

For contact details, use the forum search engine, or link to Chat from My Account.

HarryHaller — Sun, 28 Jan 2024 15:04:23 GMT

Thank you. Unfortunately the link to your chat from my account also doesn't work.

I understand it's Sunday and support is limited but it's a bit frustrating since I need to work and need my connection Today, not Tomorrow.

Gliwmaeden2 — Sun, 28 Jan 2024 16:40:14 GMT

It should be working via this link, which was available via the search engine, @HarryHaller:

If you have trouble accessing it, try a different browser; disable ad blockers; enable pop ups.

Anonymous — Mon, 29 Jan 2024 06:45:31 GMT

Hi Harry,

I'm sorry to hear this. How are you getting on, did you manage to get through to our Live Chat Team?

Thanks

Michelle

Anonymous — Wed, 31 Jan 2024 08:02:04 GMT

Morning Harry,

Just checking back in to see if you still need assistance with this?

Thanks

Michelle