Why this email about Full Fibre?

Elgin19 — Fri, 26 Jan 2024 15:33:34 GMT

Not a complaint for a change........

A few days after my Fibre 150 went live, I received a text and email on 15th Jan advising I am now live.

Yesterday 25th Jan I get a text :- "TalkTalk update: Hello, we have noticed you are not connected to your new Full Fibre service, please ensure that you have your equipment set up correctly please follow a setup guide" followed by link to set up guide or phone to chat.

Everything is working OK for me including VOIP.

Now, is this because I have my Eero 6 in Bridge mode, connected to a TP-Link Archer 2800 router set as a wireless router but with wifi switched off.

Connections are:-

1. ONT to router, router to eero 6, eero 6 to DVA for telephone

2. Second connection from router via 15m cat 7 to 8 port switch in my study for my PC and other equipment.

Just puzzled why I received this text.

Re: Why this email about Full Fibre?

Chris-TalkTalk — Mon, 29 Jan 2024 09:04:33 GMT

Hi Elgin19,

Yes possibly, service is currently showing unable to authenticate

Chris

topic Re: Why this email about Full Fibre? in Full Fibre

Why this email about Full Fibre?

Re: Why this email about Full Fibre?