topic Fibre 900 in Full Fibre

Fibre 900

Smallprint167 — Wed, 31 Jan 2024 15:37:59 GMT

Why aren't I able to upgrade to the fibre 900 package ?

I have been trying for months now since my contract with talktalk ran out to upgrade my package from the faster internet 150 G.Fast package to the full fibre 900 package but keep being told that i'm not able to upgrade. I spoke to someone at talktalk about this and was told that their were external works that needed to be done before I could get the package. Yesterday I had a BT Openreach engineer visit my property to do some fault finding on a fault that was reported by talktalk on the account dashboard so while he was here I asked him the question why talktalk was saying they couldn't upgrade my package to the full fibre 900 and he did some checks and told me and showed that 1gb full fibre is available to my property and that all talktalk needed to do it was already in place on the mast on the opposite side of the road not 50m away ! So why can't talktalk upgrade my package ? Any help with this would be greatly appreciated as I've been a loyal customer of talktalk for years now and that loyalty is wearing a bit thin when other providers are offering 1gb service.

Re: Fibre 900

Chris-TalkTalk — Wed, 31 Jan 2024 15:56:16 GMT

Hi Smallprint167,

Does it show full fibre is available here - Fibre Checker (openreach.com)

Chris

Re: Fibre 900

Smallprint167 — Wed, 31 Jan 2024 16:25:05 GMT

Yes

Re: Fibre 900

Smallprint167 — Thu, 01 Feb 2024 14:49:25 GMT

Looks like talktalk are going to be losing my business then ?

Re: Fibre 900

Arne-TalkTalk — Wed, 07 Feb 2024 09:33:51 GMT

Hi Smallprint167

Its not possible to upgrade from G.Fast to full fibre the only way to get Full fibre at your address is to fully cancel the G.Fast service and place a brand new order.

Sorry.

Re: Fibre 900

Smallprint167 — Wed, 07 Feb 2024 12:40:49 GMT

Well if i've got to fully cancel my account just to get an upgrade then I might aswell cancel it and go with another provider then

Re: Fibre 900

Arne-TalkTalk — Wed, 07 Feb 2024 13:31:06 GMT

Im really sorry that would seem to be the only option. You are out of contract so there are no termination fees.