topic Re: Unable to select options on VOIP calls eg select 1 or 2 etc in Full Fibre

Unable to select options on VOIP calls eg select 1 or 2 etc

Elgin19 — Fri, 02 Feb 2024 16:32:00 GMT

My Full Fibre and VOIP is working OK, except that when I call a business or health care for example where you get a message to select option 1 or option 2 etc, I can key in 1 or 2, my dect phone beeps and shows that I have selected it, but then this does not get recognised at the other end.

Is this something that needs checking on my VOIP line?

Re: Unable to select options on VOIP calls eg select 1 or 2 etc

Chris-TalkTalk — Mon, 05 Feb 2024 08:21:59 GMT

Hi Elgin19,

Do you have an eero and digital voice adapter?

Chris

Re: Unable to select options on VOIP calls eg select 1 or 2 etc

Elgin19 — Mon, 05 Feb 2024 09:41:02 GMT

Hi Chris,

Yes - Eero 6 and Grandstream DVA

Connections:-

1. ONT to TP-Link 2800 Router, Router to Eero 6 ( Eero 6 in Bridge mode and Router in Wireless router mode and with WiFi turned off )

2 Eero 6 to Grandstream DVA

3. Router to study for PC and other devices via 15m Cat 7 cable.

DECT is Panasonic KX-TG6622E about 15 years old

I am intending to try ONT to Eero 6, Eero 6 to router (modes as above) then router to DVA to see if this makes any difference. However, mother is very ill currently and waiting on calls from GP and others so don't want to disconnect anything currently to try.

Re: Unable to select options on VOIP calls eg select 1 or 2 etc

Chris-TalkTalk — Mon, 05 Feb 2024 09:52:38 GMT

Ok thanks. Yes, when it's convenient could you try ONT to eero to digital voice adapter as standard setup, and check to see if it's still the same

Chris

Re: Unable to select options on VOIP calls eg select 1 or 2 etc

Elgin19 — Sat, 10 Feb 2024 15:32:43 GMT

Chris,

Just an update.........

Have changed my DECT phone settings for Flash/Recall from the default of 100ms to 200ms. This seems to have resolved the issue.

I have mentioned this in case anyone else has the same issue.

( I have not changed round my connections yet as mentioned in previous post as not convenient to test at the moment )

Re: Unable to select options on VOIP calls eg select 1 or 2 etc

Chris-TalkTalk — Mon, 12 Feb 2024 10:41:43 GMT

Hi Elgin19,

Glad to hear that you've managed to resolve the problem and thanks for letting us know

Chris