topic Re: Free upgrade in Full Fibre

Free upgrade

Kiters451 — Mon, 05 Feb 2024 11:55:24 GMT

I have received an email from possibly talktalk saying that we are getting a free upgrade to double broadband speed through city fibre is this genuine or a scam

Re: Free upgrade

Gondola — Mon, 05 Feb 2024 12:19:50 GMT

TalkTalk are offering upgrades to customers in selected areas. You can check direct with the Full Fibre team to ask about the offer and to find out if the offer suits your requirements.

LiveChat and TalkTalk contact information

When to contact TalkTalk? - select and scroll to see contact availability times

TIP - Pause tracker blocking in the browser, ad-blockers and similar blocking software to avoid conflict with the operation of chat messaging.

Landline calls to Customer Services on 0345 172 0088 and Full Fibre enquiries on 0345 172 0074 are free from a TalkTalk home 'phone but otherwise are at a standard landline call rate.

Mobile calls to Customer Services on 0203 441 5550. Text Relay Service is 18001 then 0345 172 0088.

Re: Free upgrade

Darthwalsh — Mon, 05 Feb 2024 14:37:21 GMT

I had an email stating ‘You'll get a broadband connection that has faster average speeds of 152Mbps, that's more than 2x faster than your current broadband and more reliable.’

if you’ve received the same, then it’s genuine.

had mine installed today HOWEVER….

the router I had (black one) is for copper cable only so I am awaiting a new white eero router to be sent out. Apparently this only has 2 ports so I’ll be 3 ports down, which I need so not sure this will be the most successful upgrade or not a free one if I have to buy an extra switch.

Re: Free upgrade

Katwat — Thu, 06 Feb 2025 14:49:26 GMT

Am i stuck with talk talk then , as they are expensive

Re: Free upgrade

ferguson — Thu, 06 Feb 2025 15:05:40 GMT

@Katwat

You have posted on an old and dormant thread. If you start your own topic and explain in a bit more detail what your issue is then we can try to help.