topic Re: Not receiving nowhere near estimated speed in Full Fibre

Not receiving nowhere near estimated speed

Superfletch — Sun, 04 Feb 2024 23:19:56 GMT

I'm paying for full fibre 900mbs Internet & only getting round 300-400mbs connection drops out all the time, was told it would straighten out but here i am still disappointed & paying for a service I'm not receiving 😒

Re: Not receiving nowhere near estimated speed

Anonymous — Mon, 05 Feb 2024 07:05:40 GMT

Hello,

I'm sorry to hear this. What speeds do you see if you run a wired speed test when connected directly at the ONT with the eero removed? How many eeros do you have?

Thanks

Michelle

Re: Not receiving nowhere near estimated speed

Superfletch — Mon, 05 Feb 2024 14:24:24 GMT

Thank you for replying, I have 1 black box on the wall going to the 1 white eero pro 6 router that was provided pictures included, the last picture is with ethernet plugged directly into the black box to laptop as asked for.

Re: Not receiving nowhere near estimated speed

Chris-TalkTalk — Mon, 05 Feb 2024 15:06:31 GMT

Hi Superfletch,

Can you please add your TalkTalk home telephone number or account number to your community profile and let us know when you've done this

Thanks

Chris

Re: Not receiving nowhere near estimated speed

Superfletch — Mon, 05 Feb 2024 15:24:28 GMT

I don't have a landline so updated with Mobile number/Account number/FTTP number

Re: Not receiving nowhere near estimated speed

Chris-TalkTalk — Mon, 05 Feb 2024 15:56:25 GMT

Thanks. Eero is showing speeds of over 900Mbps. Could you switch the ONT off and leave it off for at least 30 minutes, then switch back on and run another speed test. Please let us know how you get on

Chris