topic Re: Problems after full fibre installation in Full Fibre

Problems after full fibre installation

Incensed99 — Mon, 05 Feb 2024 15:28:09 GMT

Hi, please can anyone help me. I had full fibre 150 upgrade installed on 2 nd February,

The engineer who came was from a company called MJ Quinn , I was expecting openreach.

Since the engineer left I have no landline via the voice adapter and no TV channels whatsoever.

i was on the phone to talk talk for 3 hours and 2 hours to no avail over the next two days

. They won’t send an engineer without me paying for it. Which I don’t see why I should

i am absolutely disgusted and frustrated.

Several friends and my son who are “tech savvy” have looked at it and there is no way of sorting it out.

openreach don’t want to know.. I just don’t know what to do other than leave and start again with another company, which is going to be expensive.

many thanks in advance

Re: Problems after full fibre installation

KeithFrench — Mon, 05 Feb 2024 16:10:43 GMT

MJ Quinn is a sub-contractor of Openreach.

I have asked one of TalkTalk's support to pick your thread up and rectify this failed installation.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, Full Fibre account number & if you can, please include the serial number from your ONT in the Private Notes section. Please also try to include an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Problems after full fibre installation

Chris-TalkTalk — Tue, 06 Feb 2024 08:27:04 GMT

Hi Incensed99,

Can you add your TalkTalk home telephone number or account number to your community profile and we'll be happy to take a look at this for you

Chris

Re: Problems after full fibre installation

Incensed99 — Wed, 07 Feb 2024 07:54:34 GMT

Thank you for your reply Chris, everything has been sorted out now, the engineer had damaged the main cable to my aerial which disabled all my television connections. MJ Quinn are standing the cost for an aerial engineer .
Your technical support centre ( Raffi) helped me to reset the voice adapter,which is now working well.

Re: Problems after full fibre installation

Incensed99 — Wed, 07 Feb 2024 07:56:05 GMT

Thanks for your reply Keith , see my above reply to Chris above, all is now sorted after a very stressful 5 days

Re: Problems after full fibre installation

Chris-TalkTalk — Wed, 07 Feb 2024 07:56:08 GMT

That's great news, thanks for letting me know 🙂

Chris

Re: Problems after full fibre installation

KeithFrench — Wed, 07 Feb 2024 10:00:05 GMT

You're welcome.