Missed phone call.

silverbird63 — Thu, 08 Feb 2024 13:26:23 GMT

I have been waiting for a phone call from the escalation team., regarding an ongoing complaint , re landline and line,router and limited access to my acct. This has been an unresolved issue since Nov 23.

I was unable to take the call, I need the callback today, as I will be taking this matter to the Telecommunications ombudsman, forthwith.

I have all the emails and promises sent to me. 3 different complaints managers over the months and none have been able to sort this, considering the Full Fibre upgrade was offered to me foc, it has been and is shambolick.

Please get some one to call me today, a manager in your English call centres.

Thank you

Re: Missed phone call.

Chris-TalkTalk — Thu, 08 Feb 2024 14:29:41 GMT

Hi silverbird63,

It looks as though the Complaints Manager has booked you in for another callback on Monday morning, are you aware of this?

Chris

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Missed phone call.

Re: Missed phone call.