topic Re: upgraded to full fibre and the landline telephone is not near the router in Full Fibre

upgraded to full fibre and the landline telephone is not near the router

leon_vas — Fri, 09 Feb 2024 01:29:05 GMT

hello

my line was upgraded to FTTP but I did not receive the VOIP adapter. TT router is nowhere near the landline phone. How can I request a VOIP adapter? I have an Eero but does the adapter also work with Draytek 2862?

Re: upgraded to full fibre and the landline telephone is not near the router

Chris-TalkTalk — Fri, 09 Feb 2024 06:54:06 GMT

Hi leon_vas,

Could you check the telephone number in your community profile and confirm that it's your current TalkTalk home telephone number

Thanks

Chris

Re: upgraded to full fibre and the landline telephone is not near the router

leon_vas — Fri, 09 Feb 2024 09:58:08 GMT

updated and correct

Re: upgraded to full fibre and the landline telephone is not near the router

Chris-TalkTalk — Fri, 09 Feb 2024 10:17:02 GMT

Thanks but I'm having trouble finding your account. Could you add your TalkTalk account number to the private notes section of your community profile, and let me know when you've done this

Thanks
Chris

Re: upgraded to full fibre and the landline telephone is not near the router

leon_vas — Fri, 09 Feb 2024 10:22:20 GMT

done

Re: upgraded to full fibre and the landline telephone is not near the router

Chris-TalkTalk — Fri, 09 Feb 2024 10:36:13 GMT

Sorry, I'm still having problems finding your account. I've sent you a PM to confirm some details

Chris

Re: upgraded to full fibre and the landline telephone is not near the router

leon_vas — Fri, 09 Feb 2024 15:21:39 GMT

address updated

Re: upgraded to full fibre and the landline telephone is not near the router

Chris-TalkTalk — Mon, 12 Feb 2024 14:20:01 GMT

OK thanks, just to confirm, did the engineer give you the eero?

Chris

Re: upgraded to full fibre and the landline telephone is not near the router

leon_vas — Tue, 13 Feb 2024 16:26:09 GMT

No. They did not give eero but I already have both Eero and Draytek routers. All I need is the Eero adapter so that the analog phone could connect to the router (they are far apart). I have not been able to use the analogue phone since the fibre upgrade (whilst paying for a service I cannot use). Could you arrange to send the Eero analogue phone adapter asap please? thank you

Re: upgraded to full fibre and the landline telephone is not near the router

Anonymous — Mon, 19 Feb 2024 09:19:50 GMT

Morning,

Thanks for the PM. Is the voice service still ok? It's not possible to access the internal settings on the Grandstream DVA to make any changes.

Thanks

Michelle

Re: upgraded to full fibre and the landline telephone is not near the router

leon_vas — Mon, 19 Feb 2024 11:14:29 GMT

ok. I thought so. Would it be possible to upgrade the telephone system to IP phones (i.e. Yealink SIP phones) at a future date? if so, would they just plug into the router?

Re: upgraded to full fibre and the landline telephone is not near the router

Anonymous — Mon, 19 Feb 2024 11:44:29 GMT

Hi again,

Not that I am aware of.

Michelle