topic Unreliable connection in Full Fibre

Unreliable connection

W00dbank — Fri, 09 Feb 2024 13:01:02 GMT

My Full fibre Broadband drops out several times per hour for several minutes each time! What is going on? This is not much better than dial up!

Re: Unreliable connection

KeithFrench — Fri, 09 Feb 2024 13:03:05 GMT

When this happens what are the lights showing on the ONT? If you have the Hub 2, what is its light displaying? If you have the Eero, what does the app show about the fibre connection?

Re: Unreliable connection

Debbie-TalkTalk — Fri, 09 Feb 2024 13:05:37 GMT

Hi W00dbank

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline/account number or FTTP number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie