topic Re: Internet down. in Full Fibre

Internet down.

ferguson — Wed, 07 Feb 2024 13:47:34 GMT

Hi chaps, as above. Just stopped about 10 minutes ago. Can't get anything from Test my connection. Am in the process of trying a 30 minute shutdown on both ONT and router, but would be grateful if you could check from your end anyway. Ta.

@Chris-TalkTalk @Anonymous

Re: Internet down.

Debbie-TalkTalk — Wed, 07 Feb 2024 13:52:39 GMT

Hi ferguson

Oh no, I'm sorry to hear this.

I've ran a test and this has detected a potential issue. They have asked us to make sure that the router/ONT are switched on and everything is connected securely?

Please let me know once both the router and ONT are back on and I will check this again.

Re: Internet down.

ferguson — Wed, 07 Feb 2024 13:57:00 GMT

Thanks @Debbie-TalkTalk give me about 15 minutes.

Re: Internet down.

Debbie-TalkTalk — Wed, 07 Feb 2024 13:59:01 GMT

Hi ferguson

Ok, thank you 🙂

Re: Internet down.

ferguson — Wed, 07 Feb 2024 14:19:59 GMT

Hi Debbie, all back up again, one of those things I guess. Sorry to have bothered you, but many thanks for the quick responses.

Re: Internet down.

Debbie-TalkTalk — Wed, 07 Feb 2024 14:20:52 GMT

Hi ferguson

I'm so glad to hear this 🙂

Ahh it's no trouble, that's what we are here for 🙂

Re: Internet down.

Debbie-TalkTalk — Fri, 09 Feb 2024 08:03:33 GMT

Hi ferguson

Just checking in to make sure everything is still working ok?

Thanks 🙂

Re: Internet down.

ferguson — Fri, 09 Feb 2024 14:42:04 GMT

Hi Debbie.

Yeah all good thanks. Have a great weekend. 🙂

Re: Internet down.

Debbie-TalkTalk — Fri, 09 Feb 2024 14:45:47 GMT

Ahh great, thank you, you too 🙂