topic Re: Fibre not connecting, no service in Full Fibre

Fibre not connecting, no service

Weston2080 — Sun, 11 Feb 2024 13:37:47 GMT

Fibres been down since Thursday pm, no lan light on box, only power and a flashing WiFi light, eero pro router has steady red, please help!!!

Re: Fibre not connecting, no service

KeithFrench — Sun, 11 Feb 2024 14:48:59 GMT

If the other lights on the ONT are correct, that is not the fibre but an issue between the ONT & the Eero. Have you tried powering both off for at least 30 mins & if still bad, change the Ethernet cable between the two?

Re: Fibre not connecting, no service

Weston2080 — Sun, 11 Feb 2024 15:51:34 GMT

Re: Fibre not connecting, no service

Weston2080 — Sun, 11 Feb 2024 15:57:57 GMT

These are the lights, tried 30 min off and cables

Re: Fibre not connecting, no service

KeithFrench — Sun, 11 Feb 2024 16:04:10 GMT

The Ethernet light is on, I thought that you said it was off. This looks to me like a fibre fault to me. What service are you on full fibre or G.Fast?

Re: Fibre not connecting, no service

Weston2080 — Sun, 11 Feb 2024 16:52:01 GMT

Full fibre 900

Re: Fibre not connecting, no service

KeithFrench — Sun, 11 Feb 2024 21:48:59 GMT

Thanks, in that case, I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Re: Fibre not connecting, no service

Chris-TalkTalk — Mon, 12 Feb 2024 15:01:13 GMT

Hi Weston2080,

Could you check that the cables are seated correctly in the ONT. If they are then I'll pass this over to our Future Fibre team for further investigation

Chris

Re: Fibre not connecting, no service

Weston2080 — Wed, 14 Feb 2024 18:07:40 GMT

Hi Chris, I’ve checked the box connections are all good. I’ve been speaking to tech support daily with still no resolution. I happened to run into a city fibre team outside the house this morning, they weren’t investigating my case but said that a cable had been damaged by some building work in YO31 postcode so grateful if you could add us to the list for repair!

Re: Fibre not connecting, no service

Karl-TalkTalk — Thu, 15 Feb 2024 09:21:00 GMT

If city fibre have acknowledged an outage in the area, this will affect a number of circuits and they will be working to repair this.

Thanks

Karl.