topic Re: Internet down, area-wide, all providers in Full Fibre

Internet down, area-wide, all providers

loj1987 — Tue, 13 Feb 2024 07:51:21 GMT

No Internet since around 2pm yesterday (Monday 12th Feb).

Tried resetting everything a couple of times, solid orange light on router.

Friends who live in the next street say they are experiencing the same, despite being with a different providers, yet I can find no mention of any issues in the area online (Newcastle NE3)

Re: Internet down, area-wide, all providers

Debbie-TalkTalk — Tue, 13 Feb 2024 07:56:00 GMT

Hi loj1987

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: Internet down, area-wide, all providers

loj1987 — Tue, 13 Feb 2024 08:06:40 GMT

Hi, I don't have an actual landline, but have added the 'phone number' from my account that begins 'FTTP'

Re: Internet down, area-wide, all providers

Debbie-TalkTalk — Tue, 13 Feb 2024 08:11:57 GMT

Hi loj1987

I've now located the details, thank you.

Please can you power down both the ONT and router for a full 30 minutes and then post back on this thread to let me know once they have both been switched back on again.

Re: Internet down, area-wide, all providers

loj1987 — Tue, 13 Feb 2024 08:57:40 GMT

Hi. I tried this yesterday and have just tried again. The light flashes white/amber for a few minutes, then settles back on solid amber.

As said before, other people in the area on 3 and Vodafone are also without Internet, suggesting it's a wider problem beyond TalkTalk.

Re: Internet down, area-wide, all providers

Debbie-TalkTalk — Tue, 13 Feb 2024 09:29:06 GMT

Hi loj1987

Thanks for your reply.

I have escalated this over to our Faults Team to investigate, they may also contact you directly.

I will let you know as soon as I have further information.

Thanks

Debbie

Re: Internet down, area-wide, all providers

Debbie-TalkTalk — Tue, 13 Feb 2024 11:15:27 GMT

Hi loj1987

Please can you also add your TalkTalk account number to the Private Notes section of your Community Profile.

Thanks

Re: Internet down, area-wide, all providers

loj1987 — Tue, 13 Feb 2024 11:21:23 GMT

I have done this, but can confirm the internet has resumed working at some point in the last hour.

Re: Internet down, area-wide, all providers

Debbie-TalkTalk — Tue, 13 Feb 2024 11:30:46 GMT

Hi loj1987

Thank you. I'm so glad to hear this.

I will check in again with you tomorrow to make sure everything is still working ok.

Debbie

Re: Internet down, area-wide, all providers

Debbie-TalkTalk — Wed, 14 Feb 2024 09:35:36 GMT

Hi loj1987

How's the connection been since yesterday?