topic Re: Dual Band, 2.4GHz? in Full Fibre

Dual Band, 2.4GHz?

lh123456 — Wed, 14 Feb 2024 19:48:57 GMT

I have recently been sent a new router. Since upgrading to the new router and full fibre, I am no longer able to connect with my robot hoover as apparently this requires a 2.4GHz connection (rather than a 5GHz one).

Is the router that I have been sent dual band?

And if so, is there a way that I can join to the 2.4GHz connection in order to connect with my hoover?

Many thanks

Re: Dual Band, 2.4GHz?

Karl-TalkTalk — Thu, 15 Feb 2024 06:16:14 GMT

All our routers are dual band with both 2.4 and 5Ghz Wi-Fi

If you have a device that is having difficulty connecting you can log into the router and separate the 2 Wi-Fi channels by giving them separate names, something like Home2 and Home5 so you can tell the difference between the 2 channels when trying to connect.

Thanks

Karl.

Re: Dual Band, 2.4GHz?

lh123456 — Thu, 15 Feb 2024 08:21:30 GMT

How do I log into the router? How to I separate them into 2 separate Wi-Fi channels?

thank you

Re: Dual Band, 2.4GHz?

Karl-TalkTalk — Thu, 15 Feb 2024 08:24:19 GMT

our help article here will show you how to log in and navigate to the Wi-Fi settings :

Change your wireless channel - TalkTalk Help & Support

Karl.