topic Re: Activation in Full Fibre

Activation

Se7enPsychopaths — Wed, 14 Feb 2024 22:51:06 GMT

I’ve had Openreach out to fit the box, I’ve had the Eero posted today and when I put it and tried to set it up it just said no internet access. I’ve been waiting a month. I work from home and I’ve actually had to move back to my parents to work for weeks now. I don’t know what I’m missing. Does this need to be activated by talk talk?

Re: Activation

Debbie-TalkTalk — Thu, 15 Feb 2024 09:09:14 GMT

Hi Se7enPsychopaths

I'm sorry to hear this.

Please can you update your Community Profile to include your name, TalkTalk account number and FTTP number, we can then take a look at this for you.

Thanks

Debbie

Re: Activation

Se7enPsychopaths — Thu, 15 Feb 2024 09:25:14 GMT

Added them on. I’ve spoke to the Live Chat and Chris is escalating to Openreach. Apparently you guys haven’t been told the Civil Work and the Internal work has been done hence the box in the photo so it can’t be activated until Openreach tell you guys. He said it’s being sorted but I’d like to be kept updated if possible

Re: Activation

Debbie-TalkTalk — Thu, 15 Feb 2024 09:33:08 GMT

Hi Se7enPsychopaths

Thanks for your reply and additional information.

I'm just looking into this now and I will post back here shortly.

Debbie

Re: Activation

Debbie-TalkTalk — Thu, 15 Feb 2024 09:40:30 GMT

Hi Se7enPsychopaths

Our order management team have advised that the external work has now been completed by Openreach and they have now arranged a home visit (engineer visit) for 07/Mar/2024 between 08:00 - 13:00. Will this date and time be ok and will someone be home at the property?

Re: Activation

Se7enPsychopaths — Thu, 15 Feb 2024 09:55:04 GMT

So Debbie the internal work is done that’s the problem. I don’t need anyone to come out on the 7th of March I need it activated. Openreach did the civil work and the internal work on the same day. This is the problem I’m having it’s not that I need to wait for them it’s already been done

Re: Activation

Se7enPsychopaths — Thu, 15 Feb 2024 09:55:32 GMT

@Se7enPsychopaths wrote:
So Debbie the internal work is done that’s the problem. I don’t need anyone to come out on the 7th of March I need it activated. Openreach did the civil work and the internal work on the same day. This is the problem I’m having it’s not that I need to wait for them it’s already been done

Re: Activation

Debbie-TalkTalk — Thu, 15 Feb 2024 10:04:58 GMT

Hi Se7enPsychopaths

Apologies again. Let me speak to the team again.

Re: Activation

Se7enPsychopaths — Thu, 15 Feb 2024 10:07:21 GMT

Sorry Debbie I know it’s confusing. That’s what the box in the top photo is. That was installed on the 10th Feb when they did the Civil Work and that is a text from the Openreach engineer that came out to do it for me

Re: Activation

Debbie-TalkTalk — Thu, 15 Feb 2024 10:13:32 GMT

Hi Se7enPsychopaths

The team are escalating this now to get an earlier visit, they said another engineer needs to attend to complete the activation.

Re: Activation

Se7enPsychopaths — Thu, 15 Feb 2024 10:21:13 GMT

So someone else has to come out to activate it? Right okay. If you could please try get some out ASAP as it’s my livelihood and my job that requires this so please if you could do anything to have this done much quicker as I’ve been waiting a month now

Re: Activation

Debbie-TalkTalk — Thu, 15 Feb 2024 10:26:17 GMT

HI Se7enPsychopaths

Yes, I have escalated this and I will post back here as soon as I have further information.

I'm really sorry again for the delays.

Thanks

Re: Activation

Se7enPsychopaths — Thu, 15 Feb 2024 10:42:05 GMT

Thank you Debbie it would be really appreciated if you could

Re: Activation

Se7enPsychopaths — Thu, 15 Feb 2024 11:19:25 GMT

Hi Debbie I just wanted to make sure you guys have this on record. Openreach called and booked in for this Saturday the 17th to finish the work and get it up and running

Re: Activation

Karl-TalkTalk — Thu, 15 Feb 2024 11:50:51 GMT

Our provisioning teams have confirmed the 17th here also.

Thanks

Karl.

Re: Activation

Se7enPsychopaths — Thu, 15 Feb 2024 12:19:01 GMT

Aww brilliant. Just check that means everything will activated on Saturday so I can start using the WiFi for working at home?

Re: Activation

Karl-TalkTalk — Thu, 15 Feb 2024 13:43:47 GMT

That's the plan. if you need anything, just reach out to us here.

Regards,

Karl.

Re: Activation

Se7enPsychopaths — Thu, 15 Feb 2024 14:17:39 GMT

Thank you that’s brilliant news

Re: Activation

Karl-TalkTalk — Thu, 15 Feb 2024 14:24:04 GMT

You're Welcome 🙂

Regards

Karl

Re: Activation

Debbie-TalkTalk — Fri, 16 Feb 2024 06:10:11 GMT

Hi Se7enPsychopaths

I can see that my colleague has confirmed that the appointment has been arranged. I'm so glad to hear that the date was brought forward.

Please let us know how you get on following the engineer visit.

Thanks