topic Re: Poor/Intermittent WiFi signal/speed in conservatory in Full Fibre

Poor/Intermittent WiFi signal/speed in conservatory

Tricky27 — Thu, 15 Feb 2024 17:03:11 GMT

I have very recently cancelled my Sky TV package which has caused a problem with my TV situated in the conservatory. Whilst I had SKY Q I had a SKY Q mesh booster in the rear of the house and the TV worked fine without dropping out at all (on the SKY Q mesh WiFi). Obviously I no longer have the Sky Q mesh and Im encountering problems with the TV in the rear conservatory - the furthest away from my TalkTalk router.

I can see that TalkTalk do have a booster available and my question is - do I have to pay for this and how much are they. Also, am I better looking elsewhere for a suitable booster? I am out of my contract and looking to renew. I was holding on because City Fibre laid cables outside the house about 12 months ago and I was going to get one of the Full Fibre deals, however it seems I may be waiting for some time for City Fibre to switch the new system on!

Thanks for any help or advice.

Re: Poor/Intermittent WiFi signal/speed in conservatory

Debbie-TalkTalk — Fri, 16 Feb 2024 06:42:47 GMT

Hi Tricky27

I'm sorry to hear this.

Our Community Star @KeithFrench provides really good advice on improving wireless performance.

Could you help please Keith?

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others.

If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc. one of the TalkTalk team will jump in and help out.

Re: Poor/Intermittent WiFi signal/speed in conservatory

Debbie-TalkTalk — Fri, 16 Feb 2024 06:44:13 GMT

@Tricky27

Can I also check which router you have? (make and model)

Re: Poor/Intermittent WiFi signal/speed in conservatory

Tricky27 — Fri, 16 Feb 2024 07:03:28 GMT

Hi Debbie, thanks for replying. I have the Sagemcom 5364-3.T.8.

I'm getting good consistent speeds to most of the house, around 65-73 MBS, it's just the T.V. in the conservatory which is the issue. I think a booster/extender would do the trick.

Regards

Paul

Re: Poor/Intermittent WiFi signal/speed in conservatory

Debbie-TalkTalk — Fri, 16 Feb 2024 07:06:45 GMT

Hi Paul

Ok, I can send this for you for testing to see how the connection compares, will this be ok?

Thanks again.

Re: Poor/Intermittent WiFi signal/speed in conservatory

Tricky27 — Fri, 16 Feb 2024 07:14:42 GMT

Hi Debbie,

Yes that would be great thanks. I'll report back once I've tested it out.

Thanks again

Paul

Re: Poor/Intermittent WiFi signal/speed in conservatory

Debbie-TalkTalk — Fri, 16 Feb 2024 07:20:06 GMT

Hi Paul

Thank you 🙂

Please allow 48-72hrs for this to arrive.

Let us know how you get on.

Debbie

Re: Poor/Intermittent WiFi signal/speed in conservatory

KeithFrench — Fri, 16 Feb 2024 08:37:17 GMT

Hi @Tricky27

When you have tested the new router that @Debbie-TalkTalk has sent you, if you still want help, let me know.

Re: Poor/Intermittent WiFi signal/speed in conservatory

Debbie-TalkTalk — Fri, 16 Feb 2024 08:39:27 GMT

Thanks @KeithFrench 🙂

I've sent a WIFI booster

Re: Poor/Intermittent WiFi signal/speed in conservatory

Tricky27 — Fri, 16 Feb 2024 08:42:35 GMT

Thanks for that.

Paul

Re: Poor/Intermittent WiFi signal/speed in conservatory

Debbie-TalkTalk — Fri, 16 Feb 2024 08:44:30 GMT

Hi Paul

No problem 🙂

Debbie

Re: Poor/Intermittent WiFi signal/speed in conservatory

KeithFrench — Fri, 16 Feb 2024 10:33:22 GMT

Sorry @Debbie-TalkTalk I must have misread your post earlier, being in a bit of a hurry as we were going out. Is the 266 WiFi Booster available again?

Re: Poor/Intermittent WiFi signal/speed in conservatory

Debbie-TalkTalk — Fri, 16 Feb 2024 10:45:28 GMT

Hi Keith

I'm not sure which make and model it will be, I will check once it's arrived and connected up.

Re: Poor/Intermittent WiFi signal/speed in conservatory

Debbie-TalkTalk — Fri, 23 Feb 2024 09:04:29 GMT

Hi Paul

How are you getting on, have you received the WIFI booster?

Re: Poor/Intermittent WiFi signal/speed in conservatory

Tricky27 — Fri, 23 Feb 2024 09:12:58 GMT

Hi Debbie,

Yes thanks, the booster arrived in super quick time. I have connected it for a day and it appears to have done the job, the speed was fairly good and it wasn't dropping out.

I have had to disconnect it temporarily as we are having some work done in the conservatory which is going to take around two to three weeks. I'll report further once I reconnect but it appears to have solved the issue.

Thanks so much for your help.

Regards

Re: Poor/Intermittent WiFi signal/speed in conservatory

Debbie-TalkTalk — Fri, 23 Feb 2024 09:15:57 GMT

Hi Paul

I'm so glad to hear this 🙂

If you do experience any further issues then please let us know.

I have sent you a Private Message with a link to a short survey for the Community.

Thanks

Debbie