topic Re: Router no lights in Full Fibre

Router no lights

Joshcole — Sun, 18 Feb 2024 22:11:24 GMT

Hi,

had no issues with router all of a sudden it drops out and there’s no light on the router (as in no power) socket is working fine tried other things in it but can’t get power to router

Re: Router no lights

KeithFrench — Sun, 18 Feb 2024 22:21:25 GMT

I have asked one of TalkTalk's support to pick your thread up and they will probably offer to replace it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Re: Router no lights

Debbie-TalkTalk — Mon, 19 Feb 2024 08:25:31 GMT

Hi Joshcole

I'm really sorry to hear this.

I can send you a replacement router, are you happy for me to arrange this?

Re: Router no lights

Joshcole — Mon, 19 Feb 2024 09:18:44 GMT

Yes please

Re: Router no lights

Debbie-TalkTalk — Mon, 19 Feb 2024 10:09:51 GMT

Hi Joshcole

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Re: Router no lights

Debbie-TalkTalk — Fri, 23 Feb 2024 09:01:35 GMT

Hi Joshcole

Have you received the router?