topic Re: sagecom 5464 in Full Fibre

sagecom 5464

CYMRObach?14 — Mon, 19 Feb 2024 18:31:28 GMT

Been using my original Sagemcom 5364 on fibre 150 and it connects to the internet no problem, so I bought a Sagemcom 5464 from eBay (have bought two now) and they don't connect, is it because they are from another household? Even though I have been told from Talktalk engineers that it should work.

The light on the ONT shows solid green for power and PON but no light on LAN. I left it connected for 20 mins or so, should I leave it on for much longer for the system to recognise the new Sagemcom 5463 ?

Re: sagecom 5464

ferguson — Mon, 19 Feb 2024 19:10:03 GMT

It might be worth trying a full factory and/or pinhole reset before you attempt to connect it again. May I ask why you bought it, as it is essentially the same router to the one you say works fine, save for the VoIP port?

Re: sagecom 5464

CYMRObach?14 — Mon, 19 Feb 2024 20:15:11 GMT

I have done a factory reset, i need the land line socket

Re: sagecom 5464

ferguson — Mon, 19 Feb 2024 21:22:34 GMT

Can you just clarify which precise service you have, is it G.fast, or Full Fibre? If the latter and you have it with VoIP then you should have been supplied with the appropriate equipment.

Re: sagecom 5464

Anonymous — Tue, 20 Feb 2024 07:23:36 GMT

Good morning,

Is there any reason why you were looking to replace the original router?

Thanks

Michelle