topic Re: Internet went down on 7th in Full Fibre

Internet went down on 7th

Runner1409 — Wed, 14 Feb 2024 00:51:27 GMT

Internet went down on 7 February around 00:30.

Contacted TalkTalk via chat on 7 February around 10:00.

Spent more than 3 hours on the chat, checking the connection and passing me from department to department.

Still no internet today.

Complaint was made: CMP-608459 [ET-673585]

So, starting Monday, 12 February, I am getting 9.33 per day...

Re: Internet went down on 7th

Anonymous — Wed, 14 Feb 2024 06:41:45 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Internet went down on 7th

Runner1409 — Wed, 14 Feb 2024 10:48:19 GMT

It's updated...

Re: Internet went down on 7th

Chris-TalkTalk — Wed, 14 Feb 2024 13:37:13 GMT

Hi Runner1409,

Thanks for updating your profile but could you also please add your TalkTalk home telephone number or account number

Thanks

Chris

Re: Internet went down on 7th

Runner1409 — Wed, 14 Feb 2024 17:50:22 GMT

Done. Added it in the alternate phone number field

Re: Internet went down on 7th

Debbie-TalkTalk — Thu, 15 Feb 2024 08:00:05 GMT

Hi Runner1409

Thanks for updating your details.

I have escalated this fault and I will post back here as soon as I have further information.

Debbie

Re: Internet went down on 7th

Debbie-TalkTalk — Fri, 16 Feb 2024 06:53:14 GMT

Hi Runner1409

Our Faults escalation team have confirmed that this fault has been escalated and they are working to fix this as soon as possible.

I will keep monitoring for updates.

Thanks

Re: Internet went down on 7th

Runner1409 — Fri, 16 Feb 2024 09:51:45 GMT

That doesn't help one bit...

When am I expected to have the service restored?

My patience is wearing thin and if I don't get service back soon, I would prefer to switch to another provider, hopefully someone more competent.

Re: Internet went down on 7th

Anonymous — Mon, 19 Feb 2024 07:03:39 GMT

Morning,

Apologies, we are chasing this for an update and will post back as soon as they team respond.

Thanks

Michelle

Re: Internet went down on 7th

Runner1409 — Tue, 20 Feb 2024 12:55:31 GMT

Tomorrow it will be 2 weeks... I need an update.

Re: Internet went down on 7th

Debbie-TalkTalk — Wed, 21 Feb 2024 13:43:20 GMT

Hi Runner1409

I'm so sorry for the delays.

I have escalated this again and I will let you know as soon as I have further information.