topic Re: WiFi keeps losing internet connection in Full Fibre

WiFi keeps losing internet connection

Tinylouise99 — Wed, 21 Feb 2024 15:31:45 GMT

Every day this week the WiFi loses internet connection multiple times a day. The WiFi box flashes orange and then orange and white and then it comes back on. It stays on a for a little bit and then disconnects again. I have tried resetting and turning the WiFi off for 20 mins multiple times and it’s still doing it. I have never had this issue before.

Re: WiFi keeps losing internet connection

KeithFrench — Wed, 21 Feb 2024 15:39:12 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: WiFi keeps losing internet connection

Chris-TalkTalk — Wed, 21 Feb 2024 15:45:27 GMT

Hi Tinylouise99,

Can you please add your TalkTalk home telephone number or account number to your community profile and we'll be happy to take a look at this for you

Chris

Re: WiFi keeps losing internet connection

Anonymous — Fri, 23 Feb 2024 10:45:06 GMT

Good morning,

Do you still need help with this?

Thanks

Michelle