topic Re: Thinking of changing in Full Fibre

Thinking of changing

RandyHuggins75 — Thu, 22 Feb 2024 15:40:59 GMT

Hi,

I am unable to call regarding this as I am profoundly deaf, so am hoping to sort things out via this message!

I'm looking at either upgrading or changing providers as my current deal is coming to an end soon.

I'd like to up my speed from 150Mbs to either 500mb or 900mb dependant on the monthly cost, etc. I do not need a landline anymore as I'm unable to use it.

I've been very happy with TalkTalk for the two years I've been a customer, so am hoping to find out what deals are on offer.

Thanks for reading!

Kind Regards,

Keith Gilbert.

Re: Thinking of changing

Gliwmaeden2 — Thu, 22 Feb 2024 22:44:32 GMT

@RandyHuggins75, forum staff are not authorised to process upgrades/renewals or cancellations.

You should be able to use the Chat facility for an offer / upgrade.

You must use a phone call to cancel or to confirm switching companies to ensure that your service ends on the correct date etc.

If you need to speak to someone, check this page for details of support if you have hearing difficulties:

https://community.talktalk.co.uk/t5/Hearing-Impairment/bd-p/tta-hearing

It's also possible to have a nominated user to help with account enquiries etc:

https://community.talktalk.co.uk/t5/Articles/Nominated-user/ta-p/2205256

The phone number for support is 03451 720088 and you need to ask to speak to the retentions team.

Full details of opening hours and the link to Chat are available here:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Re: Thinking of changing

Arne-TalkTalk — Fri, 23 Feb 2024 08:04:11 GMT

Hi RandyHuggins75

When you log into My Account do you see anything in the offers & upgrades section ?

The only other option is to use Live Chat.

Regards