Unable to place order for Fibre Broadband & TV

cb17ley — Mon, 19 Feb 2024 16:41:39 GMT

Last week I was looking to join TalkTalk, and looked at some price comparisons. I went away and returned today to try and purchase Fibre 900 with TV package.

I can check speed availability, select my address and select a package, and then the page loads for a while before going to 'Oops, something went wrong. You might be able to try again'. This error is the same on my mobile, iPad and Mac and in both Chrome and Safari, with cache and cookies cleared.

If I select either of my neighbours addresses (neighbour either side), the checkout continues flawlessly. If I then try again with my address, it fails.

It appears that, when I abandoned my cart previously, somewhere, on a database or other TalkTalk system, an error has now flagged up linked to my address. I had no problem getting to the sign up last week, but now I want to place an order, somethings gone wrong.

Live Chat and calling customer service has not helped, I've rung twice and told I'll be called back, but never got a call back. The advisor telling me that this is an OpenReach line issue. It is not - I have broadband currently with Sky and I can sign up with any other provider I have tried eg BT or Vodafone. It is just Talk Talk that has some internal error. How can I fix this, because the advisors I've spoken to were unable to get my address to go through the system without flagging an error.

Any advice welcome - thanks

Re: Unable to place order for Fibre Broadband & TV

Arne-TalkTalk — Fri, 23 Feb 2024 10:43:37 GMT

Are you using the @talktalk.net address that is linked to your community profile, which is also a mail plus account, if you are using that account, can you try with a different email address, or if you are using a different email address can you add it to the private notes section of your community profile.

topic Re: Unable to place order for Fibre Broadband & TV in Full Fibre

Unable to place order for Fibre Broadband & TV

Re: Unable to place order for Fibre Broadband & TV