topic Re: Router keeps restarting - becoming more and more regular in Full Fibre

Router keeps restarting - becoming more and more regular

ChristoffBas — Thu, 22 Feb 2024 09:28:50 GMT

My broadband is regularly dropping out – twice in half an hour now this morning. The router is restarting itself and is becoming extremely disruptive. It has been playing up over the last few weeks, but has become really bad now.

Can someone please help!

Thanks

Chris

Re: Router keeps restarting - becoming more and more regular

Anonymous — Thu, 22 Feb 2024 09:34:46 GMT

Hi Chris,

I'm really sorry to hear this. We can send a replacement router (Sagemcom wifi hub), would this be ok?

Thanks

Michelle

Re: Router keeps restarting - becoming more and more regular

ChristoffBas — Thu, 22 Feb 2024 09:45:07 GMT

Hi Michelle, yes willing to try that please. Is this the latest router you have? Mindful my current one is a few years old now.

Thanks very much

Regards

Chris

Re: Router keeps restarting - becoming more and more regular

Debbie-TalkTalk — Thu, 22 Feb 2024 10:06:44 GMT

Hi Chris

The Sagemcom WIFI hub is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: Router keeps restarting - becoming more and more regular

Debbie-TalkTalk — Mon, 26 Feb 2024 10:51:19 GMT

Hi Chris

Have you received the router?

Re: Router keeps restarting - becoming more and more regular

ChristoffBas — Mon, 26 Feb 2024 11:09:59 GMT

Yes I've got the router now and all plugged in. Seems to be working ok now.

Thanks very much

Re: Router keeps restarting - becoming more and more regular

Debbie-TalkTalk — Mon, 26 Feb 2024 11:12:04 GMT

Hi Chris

That's great news, I'm so glad to hear this.

If you do experience any further issues then please let us know.

I have sent you a Private Message with a link to a short survey for the Community.

Thanks

Debbie

Re: Router keeps restarting - becoming more and more regular

ChristoffBas — Mon, 26 Feb 2024 11:23:55 GMT

Thanks Debbie and thanks again for the quick response and sending of the new router. I'll pop the old one back to you in the return bag supplied.

Re: Router keeps restarting - becoming more and more regular

Debbie-TalkTalk — Mon, 26 Feb 2024 11:25:52 GMT

Hi Chris

Thank you very much 🙂

Debbie

Re: Router keeps restarting - becoming more and more regular

Liverpool13 — Wed, 11 Dec 2024 22:44:36 GMT

Hi I am having issues. I keep having to restart the router. Internet then keeps switching off after a while and I restart it again. White light on router..please help

Re: Router keeps restarting - becoming more and more regular

Liverpool13 — Wed, 11 Dec 2024 22:45:59 GMT

Also can't talk to anyone...done all the checks on talk talk site and says it's fine . .do I need a new router or internet provider

Re: Router keeps restarting - becoming more and more regular

ferguson — Wed, 11 Dec 2024 22:53:03 GMT

@Liverpool13

The support team here will be happy to help, but please start your own topic rather than posting on an old thread.

Re: Router keeps restarting - becoming more and more regular

Debbie-TalkTalk — Thu, 12 Dec 2024 06:47:01 GMT

Hi @Liverpool13

I'm sorry to hear this.

Please can you create a new topic here Fibre - TalkTalk Help & Support

We can then take a look at this for you.

Thanks