topic Re: TalkTalk Has Gone Router Mad in Full Fibre

TalkTalk Has Gone Router Mad

jall13 — Tue, 20 Feb 2024 21:52:31 GMT

I've just upgraded to fibre optic and have been sent three routers, and a fourth which hasn't been delivered. Has TalkTalk gone mad? What the hell am I supposed to do with the spares? I am most certainly not paying to send them back. Will you stop sending me routers? I also don't know what I'm supposed to do with my old broadband router, I haven't received any instruction since signing the new contract.

TalkTalk, your customer service is the worst I've ever experienced, and I cannot get my head around the fact I have to voice this on a forum rather than just emailing you directly.

Looking forward to some instruction for the pile of routers by my front door.

Thanks

Re: TalkTalk Has Gone Router Mad

Arne-TalkTalk — Wed, 21 Feb 2024 10:45:50 GMT

Hi jall13

Apologies for the issues you have had.

Each router should have a pre paid returns bag included in the box. If there isn't we can request some to be sent you.

Apologies again.

Re: TalkTalk Has Gone Router Mad

jall13 — Wed, 21 Feb 2024 14:37:52 GMT

Hi Arne,

Ok so I don't need them all haha.

OK and what should I do with the old router which I binned the box of 5 years ago? Do you recycle these?

Finally, my wifi does not reach the whole apartment, how do I extend this further?

Many thanks,

Jen

Re: TalkTalk Has Gone Router Mad

Arne-TalkTalk — Fri, 23 Feb 2024 12:27:05 GMT

Hi jall13

Yes we recycle old routers also.

For the WIFI issue start a thread in the broadband section and someone will be able to help

Thank you

Re: TalkTalk Has Gone Router Mad

jall13 — Tue, 27 Feb 2024 11:57:28 GMT

Hi Arne,

There are no prepaid returns bags with my routers - please can you arrange for 2 of these to be sent to me.

Can you also send a prepaid bag for the return of my old router?

Thanks,

Jenny

Re: TalkTalk Has Gone Router Mad

Arne-TalkTalk — Tue, 27 Feb 2024 12:09:27 GMT

Hi Jenny

I have requested bags to be sent you ASAP.

Regards

Re: TalkTalk Has Gone Router Mad

Kelst — Wed, 28 Feb 2024 08:33:58 GMT

Are these eero routers , if they are you can use one of the spare ones to create a mesh network and that will solve your issue with wifi coverage