topic Re: backup config router gone from version SG4K100174 in Full Fibre

backup config router gone from version SG4K100174

roylamonby — Wed, 28 Feb 2024 11:57:45 GMT

hi, i think taking away the config backup is bad very bad,

you have with in the router , customise names and icon, that we the customer

can customise, and we are the people who are paying your wages,

but now you tell us , you will not restore the save config feature,

but the router allows us to customise all the devices, which i do, but we cannot save the customised devices, that is a bad very bad.

and the factory default gets rid of the customise work,

because we cannot save our config,

you should put in place on a factory default the ability for the reset to load our customised details, that should be saved with in the router. and be loaded with a yes / no window after the reset has been done. when re logging into the reset router.

if you can remove the save /restore config, you should be able to do what i suggest above.

this has put your customer relations for me, to be lowest of the lowest. for a big company.

(account updated.)

Re: backup config router gone from version SG4K100174

KeithFrench — Wed, 28 Feb 2024 12:56:14 GMT

The factory default option is supposed to clear out any of your data & restore the router to its default condition.

Whilst I understand your disappointment with the removal of the Backup & restore facility, as I have said before this is not coming back.

I will however pass your comments on to TalkTalk.

Re: backup config router gone from version SG4K100174

Chris-TalkTalk — Wed, 28 Feb 2024 13:00:58 GMT

Hi roylamonby,

I can see that Keith has answered your question. Thanks for your feedback, apologies for any inconvenience

Chris