topic Re: Phone problems after full fibre installation in Full Fibre

Phone problems after full fibre installation

AA08 — Wed, 28 Feb 2024 19:31:12 GMT

Like many others, after my full fibre installation on Friday, I have been receiving no number calls to my BT landline phone every 30 minutes, and I have read in previous posts about a fix to solve this problem. I decided to try live chat first, I told them my problem and requested a fix, they seemed quite oblivious the fact there was a fix. I spent nearly an hour online while they did multiple tests to be told I could manage my phone settings in my account.

I would be most grateful if a talktalk team member could ask for the fix to applied. I am now connected to a new router Wi-Fi Hub 2.

Re: Phone problems after full fibre installation

Anonymous — Thu, 29 Feb 2024 07:06:24 GMT

Good morning,

I'm really sorry to hear this. I've escalated this over now and have asked the team to apply the fix to resolve this. I'll post back here as soon as this has been completed.

Thanks

Michelle

Re: Phone problems after full fibre installation

Anonymous — Thu, 29 Feb 2024 08:13:33 GMT

Hi again,

The fix has now been applied and you should notice a difference straightaway, however we'll also check back in with you tomorrow just to make sure that everything is working ok.

Thanks

Michelle

Re: Phone problems after full fibre installation

Anonymous — Fri, 01 Mar 2024 06:47:24 GMT

Morning,

Thanks for your PM and I'm really glad to hear this 🙂 Please let us know if there is anything else that we can help with.

Thanks

Michelle