Eero Secure not active on my new devices.

MBX001 — Thu, 29 Feb 2024 13:37:27 GMT

Hi All,

I have the same problem as listed here: https://community.talktalk.co.uk/t5/Full-Fibre/Eero-Secure-not-activated-on-my-account-Fibre-900/td-p/2977012

I am a new customer to TalkTalk and the advert says Eero Secure is included, but it doesn't seem to be active on my account / this device (it doesn't even appear as an option on the device).

If someone could take a look / help that would be fabulous.

The serial number of the main device is KC7T-0ZTK-BJJC-C1JR.

Re: Eero Secure not active on my new devices.

Chris-TalkTalk — Thu, 29 Feb 2024 14:59:53 GMT

Hi MBX001,

I'm sorry to hear that you're experiencing problems with your eero. Is your new service active? If it is then what was the activation date?

Chris

topic Eero Secure not active on my new devices. in Full Fibre

Eero Secure not active on my new devices.

Re: Eero Secure not active on my new devices.