topic Re: FTTP installation delay ? in Full Fibre

FTTP installation delay ?

Piethorne — Sun, 21 Jan 2024 13:53:56 GMT

Sometime last summer, I received emails and texts from TT saying Openreach would be in touch in the next "few weeks" to arrange for FTTP installation as part of the UK changeover from copper to fibre optic. Since then I've heard nothing, and assume there have simply been unforseen delays.

Out of curiosity more than anything else, is there a way of checking when Openreach will start work in my locale ?

(The infrastructure is already in place and FTTP is available)

Re: FTTP installation delay ?

KeithFrench — Sun, 21 Jan 2024 15:31:25 GMT

Hi @Piethorne

I will escalate this to TT for you.

Re: FTTP installation delay ?

Arne-TalkTalk — Tue, 23 Jan 2024 08:48:42 GMT

Hi Piethorne

When i check your account FTTP packages are showing as available, call the loyalty team on 03451720088 They will be able to help.

Sorry for any inconvenience caused

Re: FTTP installation delay ?

Piethorne — Mon, 22 Jan 2024 18:09:17 GMT

@KeithFrench, @Arne-TalkTalk Thanks for the help & replies.

@Arne-TalkTalk I've found the original email I received early last September. It seems that BT will be contacting me rather than TT. That being the case I'll let things unfold in their own time as I don't have any problems with the current setup, plus it's a freebie.

I've attached a pic and pdf if anyone is interested.

Full fibre upgrade

Re: FTTP installation delay ?

Arne-TalkTalk — Tue, 23 Jan 2024 09:05:34 GMT

Ok no problem, I would have thought they would have contacted you by now, but if you haven't heard anything by the end of Feb. let us know and we will try to chase it up.

Re: FTTP installation delay ?

Piethorne — Wed, 28 Feb 2024 15:17:19 GMT

@Arne-TalkTalkWell, it's the end of Feb and nothing's changed, so I'll take you up on your offer 😁. No rush by the way, as this isn't a complaint, and I'm happy with the current service.. I know BT have to do the work eventually anyway, just curious a little curious about the timing. Thanks.

Re: FTTP installation delay ?

Arne-TalkTalk — Thu, 29 Feb 2024 14:36:13 GMT

Hi Piethorne

So all the external work has been carried out in your area and FTTP is available to you now, that process from last year where we pro actively contacted customers was stopped, based on feedback.

So BT/Openreach wont be contacting you to arrange an install, unless you contact us, and go through some security questions ETC and place an order, until that happens you will remain on your current service.

Its your choice our number is 03451720088

Sorry for any confusion.

Re: FTTP installation delay ?

Piethorne — Thu, 29 Feb 2024 16:22:53 GMT

Thanks @Arne-TalkTalk, at least the process is cleared up now.

Re: FTTP installation delay ?

Arne-TalkTalk — Fri, 01 Mar 2024 07:19:03 GMT

No problem.