topic Re: Have full fibre fitted with Hub2, BT4500 telephone showing phantom missed calls. in Full Fibre

Have full fibre fitted with Hub2, BT4500 telephone showing phantom missed calls.

Jimbob69 — Sat, 02 Mar 2024 09:36:35 GMT

Have full fibre installed using wifi Hub2, having an issue with telephone showing missed calls, phone shows about 20 per day, any help to rectify this issue would be much appreciated

Re: Have full fibre fitted with Hub2, BT4500 telephone showing phantom missed calls.

Gliwmaeden2 — Sun, 03 Mar 2024 20:46:12 GMT

It's a known issue, @Jimbob69.

You just need to wait for staff to reach your thread after the weekend, and they'll apply a fix.

Re: Have full fibre fitted with Hub2, BT4500 telephone showing phantom missed calls.

Anonymous — Mon, 04 Mar 2024 07:53:38 GMT

Good morning,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Have full fibre fitted with Hub2, BT4500 telephone showing phantom missed calls.

Anonymous — Mon, 04 Mar 2024 08:10:43 GMT

Hi again,

Could you re-check the telephone number in your Community Profile and confirm if this is correct please?

Michelle

Re: Have full fibre fitted with Hub2, BT4500 telephone showing phantom missed calls.

Jimbob69 — Mon, 04 Mar 2024 08:30:16 GMT

Checked and updated

Re: Have full fibre fitted with Hub2, BT4500 telephone showing phantom missed calls.

Anonymous — Mon, 04 Mar 2024 08:39:46 GMT

Hello,

Thank you. I've passed this straight over and asked for the fix to be applied. I will post back to confirm as soon as this has been resolved.

Michelle 🙂

Re: Have full fibre fitted with Hub2, BT4500 telephone showing phantom missed calls.

Jimbob69 — Mon, 04 Mar 2024 08:43:18 GMT

Thank you so much for all your help and assistance

Re: Have full fibre fitted with Hub2, BT4500 telephone showing phantom missed calls.

Anonymous — Mon, 04 Mar 2024 08:48:08 GMT

Hi,

No problem 🙂 This should hopefully be resolved today.

Michelle

Re: Have full fibre fitted with Hub2, BT4500 telephone showing phantom missed calls.

Anonymous — Mon, 04 Mar 2024 08:59:14 GMT

Hi again,

I've just been advised that the fix has been applied 🙂 I'll check back in with you in the morning just to ensure that this has been fully resolved.

Michelle

Re: Have full fibre fitted with Hub2, BT4500 telephone showing phantom missed calls.

Anonymous — Tue, 05 Mar 2024 06:38:45 GMT

Morning,

How are you getting on?

Thanks

Michelle

Re: Have full fibre fitted with Hub2, BT4500 telephone showing phantom missed calls.

Jimbob69 — Tue, 05 Mar 2024 07:56:53 GMT

Good morning Michelle,

Problem now resolved no longer getting phantom calls.

Thank you for all you help and assistance, much appreciated, excellent 5-star customer service

Take care and have a good day

Re: Have full fibre fitted with Hub2, BT4500 telephone showing phantom missed calls.

Anonymous — Tue, 05 Mar 2024 08:04:11 GMT

Morning,

I'm really glad to hear this and thanks for your kind comments 🙂 Please let us know if there is anything else that we can help with.

Michelle