topic Re: looking to switch to fullfibre 150 in Full Fibre

looking to switch to fullfibre 150

zoa189 — Mon, 04 Mar 2024 11:08:22 GMT

the problem is that i need a landline for medical reasons but all the packages available in the upgrade section of myaccount are for dataonly was thinking of doing it over the phone but im not sure which number to phone

also what details will i need ie account number etc to do it over the phone?

Re: looking to switch to fullfibre 150

NitaRoze — Mon, 04 Mar 2024 15:52:32 GMT

Hi,

You Need The Talk Talk Loyalty Team: 03301278960

Re: looking to switch to fullfibre 150

NitaRoze — Mon, 04 Mar 2024 16:00:26 GMT

Forgot To Say...

Unless you have some kind of medical device like an alarm that is actually connected to your phone. Then what you need is Voice Over IP.

When you phone the Loyalty Team you must insist that your New Broadband includes Voice Over IP (VOIP).

And you must also be able to keep your existing Land Line Phone Number.

Re: looking to switch to fullfibre 150

KeithFrench — Mon, 04 Mar 2024 16:03:23 GMT

Hi @NitaRoze @zoa189

Nita I don't mean to be picky, but the loyalty team will know VoIP as Digital Voice.

Re: looking to switch to fullfibre 150

NitaRoze — Mon, 04 Mar 2024 16:15:02 GMT

Hi Keith,

Just looked at my contract. You are right, they do call it Digital Voice.

I'm so used to calling it VOIP on here.

Re: looking to switch to fullfibre 150

KeithFrench — Mon, 04 Mar 2024 16:19:24 GMT

Hi Nita,

No problem. Strictly speaking Voice over IP is used by Digital Voice to carry the voice signalling & conversations over an IP network. There are various protocol suites that fall under the VoIP umbrella, but I won't bore you with them.