topic Re: FTTP NO EXTERNAL IP Help in Full Fibre

FTTP NO EXTERNAL IP Help

Andrea967 — Thu, 15 Feb 2024 14:57:16 GMT

As the title says My modem says it can not connect to the internet due to FTTP NO EXTERNAL IP.

Re: FTTP NO EXTERNAL IP Help

Anonymous — Fri, 16 Feb 2024 07:18:09 GMT

Morning,

I'm really sorry to hear this. Was this installed by CityFibre or Openreach? What lights are currently on the ONT?

Can you please update your community profile to include your:

TalkTalk Telephone number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: FTTP NO EXTERNAL IP Help

Runner1409 — Sat, 17 Feb 2024 00:34:55 GMT

Don't bother posting here, they are too slow.

Go to TT's website and chat with them, they will make you go through checks and such and eventually realise the problem is not on your end.

If they claim a "misalignment", good luck... I haven't had internet in more than 1 week.

Re: FTTP NO EXTERNAL IP Help

Anonymous — Mon, 19 Feb 2024 07:25:14 GMT

Morning,

Apologies for the delay. I've just posted on your topic this morning.

Michelle

Re: FTTP NO EXTERNAL IP Help

Anonymous — Mon, 19 Feb 2024 07:26:09 GMT

Hi Andrea,

Do you still need assistance with this?

Thanks

Michelle

Re: FTTP NO EXTERNAL IP Help

Andrea967 — Mon, 04 Mar 2024 17:22:09 GMT

Yes. I work 12-hour shifts and my husband can't do anything without me here, My internet is still off I have no service as it shows only 3 lights on my router / eero is flashing blue to pair but as the title says FTTP NO EXTERNAL IP is as far as I get, FIX this issue ASAP as this is over 10 weeks since I ordered the internet from you!!!.. So far this super fast fiber is the slowest I have ever had in 20 years.

Re: FTTP NO EXTERNAL IP Help

Andrea967 — Mon, 04 Mar 2024 17:26:19 GMT

Also, I do not have a phone number.

Re: FTTP NO EXTERNAL IP Help

ferguson — Mon, 04 Mar 2024 17:31:38 GMT

@Andrea967

Put your account number in the Private notes section.

Re: FTTP NO EXTERNAL IP Help

Andrea967 — Mon, 04 Mar 2024 17:33:18 GMT

where is this?

Re: FTTP NO EXTERNAL IP Help

Andrea967 — Mon, 04 Mar 2024 17:36:13 GMT

Yes i did that

Re: FTTP NO EXTERNAL IP Help

ferguson — Mon, 04 Mar 2024 17:48:02 GMT

OK, thanks, I have re-escalated this to the support team for you.

Re: FTTP NO EXTERNAL IP Help

Chris-TalkTalk — Tue, 05 Mar 2024 07:58:04 GMT

Hi Andrea967,

Just to confirm, you currently have the eero connected directly to the ONT? Which lights are on, on the ONT?

Chris

Re: FTTP NO EXTERNAL IP Help

Andrea967 — Fri, 08 Mar 2024 21:34:15 GMT

The service light is off, The rest are on.

Re: FTTP NO EXTERNAL IP Help

Andrea967 — Fri, 08 Mar 2024 21:36:34 GMT

Yes, everything is connected correctly.

Re: FTTP NO EXTERNAL IP Help

Anonymous — Mon, 11 Mar 2024 09:30:08 GMT

Good morning,

Thanks for confirming. I've passed this over to our Faults Escalation Team now and I will post back as soon as I receive an update. It's possible that the team may also try and contact you directly.

Thanks

Michelle

Re: FTTP NO EXTERNAL IP Help

Anonymous — Tue, 12 Mar 2024 07:49:29 GMT

Morning Andrea,

Just checking back in to see if our team have made contact?

Thanks

Michelle

Re: FTTP NO EXTERNAL IP Help

Andrea967 — Tue, 02 Apr 2024 11:17:39 GMT

They tried but as i stated Iwork 12 hour shift and about to leave for work soon. Also as i stated my service light is of has never been on, Also you have charged my bank for the 8th ???? I have had 0 service. Fed up now please fix it or cancle and i will go else where.

Re: FTTP NO EXTERNAL IP Help

Andrea967 — Tue, 02 Apr 2024 11:19:39 GMT

I will leave this chat open and you can speak to my husband about it.

Re: FTTP NO EXTERNAL IP Help

Chris-TalkTalk — Tue, 02 Apr 2024 12:32:33 GMT

What is the best time for our fault escalation team to contact you?

Chris

Re: FTTP NO EXTERNAL IP Help

Andrea967 — Tue, 02 Apr 2024 13:12:38 GMT

Im her husband look on the notes, My number should be saved