topic Re: Line upgrade to Full Fibre - Installation Issues in Full Fibre

Line upgrade to Full Fibre - Installation Issues

Caalon — Mon, 04 Mar 2024 21:55:30 GMT

Hi There,

Recently i have made decision to upgrade my broadband to FTTP 900 variant, as my VDSL deal is coming to end and this just became available.

Today (04/03/24) MJQuinn on behalf of Openreach came and performed installation (all wiring including of fitting of ONT has been done), however they could not connect to Openreach network (PON light solid red), and they left saying to contact TalkTalk as Openreach engineer need to come and investigate fault.

I have been then in touch with Support, however they cannot give any updates, as there is nothing on their system to support this issue.

Is there anything i can do? How long normally does it take to have issue like that resolved?

Re: Line upgrade to Full Fibre - Installation Issues

Chris-TalkTalk — Tue, 05 Mar 2024 08:40:55 GMT

Hi Caalon,

This is still in hand with Openreach, we should hopefully have an update later today so I'll check again this afternoon

Chris

Re: Line upgrade to Full Fibre - Installation Issues

Caalon — Tue, 05 Mar 2024 09:31:24 GMT

Hi Chris,

Thanks for that, please keep me posted.

Did they provided you with any timescale?

Best regards

Re: Line upgrade to Full Fibre - Installation Issues

Chris-TalkTalk — Tue, 05 Mar 2024 09:49:45 GMT

No there's no time scale but I'll keep an eye on it and let you know when there's an update

Chris

Re: Line upgrade to Full Fibre - Installation Issues

Caalon — Tue, 05 Mar 2024 11:07:15 GMT

Hi Chris,

Openreach engineer turned up today to rectify fault, apparently it was bad splice 2 roads down that was preventing connection.

This is up and running now.

On the other hand, since now this is completed, how long will it take for Digital Voice Adapter to come online?

Best regards

Re: Line upgrade to Full Fibre - Installation Issues

Chris-TalkTalk — Tue, 05 Mar 2024 11:13:47 GMT

Hi Caalon,

That's great news. Regarding the voice service, I would give it a couple of hours and if it's then still not working please let me know and I'll look into it further

Chris

Re: Line upgrade to Full Fibre - Installation Issues

Caalon — Tue, 05 Mar 2024 12:19:57 GMT

Hi Chris,

Thanks!

This now seem to be working fine, that's case closed now then 🙂

Best regards

Re: Line upgrade to Full Fibre - Installation Issues

Chris-TalkTalk — Tue, 05 Mar 2024 12:32:51 GMT

Brilliant, thanks for letting me know 🙂

Chris