topic Re: Eero WiFi Channels in Full Fibre

Eero WiFi Channels

GerryMac — Wed, 28 Feb 2024 12:22:18 GMT

Hi,

Been reading other threads regarding the above. My EEros are using Ch155, with a control channel 153,( 5HGz) with intermittent breaks in connection. I have 3 eeros, one in living room and the other in dining room and one connected to the fibre box, but as I move from room to room my smartphone seems to connect to the furthest unit. This happens quite regular tioo with the main TV connecting to either the hall/dining room which buffers ITVX/I-Player at times..this means I have to reset the Network connections on the TV for it to connect to the nearest eero.

Is this a problem with All eeros on 5GHz only.

The 2.4 GHz is using CH6,Control Ch6 with no issues.

Cheers.

Re: Eero WiFi Channels

Anonymous — Wed, 28 Feb 2024 12:29:06 GMT

Hi Gerry,

Can I just confirm, is it all devices or specific devices which are experiencing this issue on channel 155 please?

Thanks

Michelle

Re: Eero WiFi Channels

GerryMac — Wed, 28 Feb 2024 12:36:41 GMT

Hi Michelle,

It seems to be a few the ones that I have mentioned, the main TV in living room, 2 other smartphones and another TV in dining room. I think the TV in dining room is connected to the RE300 TPLink extender which is upstairs on landing. That gives a one bar signal for this TV. All TV,s and phones all up-dated to latest firmware.

Cheers.

Re: Eero WiFi Channels

Anonymous — Wed, 28 Feb 2024 12:45:07 GMT

Hi Gerry,

Ok thanks for confirming. I will raise this to our Devices Team now as there is a fix that can be applied for the channel 155 issue. I'll post back to confirm once this has been applied so that you can retest this.

Thanks

Michelle

Re: Eero WiFi Channels

Anonymous — Wed, 28 Feb 2024 12:47:14 GMT

Hi again,

Could you add your home telephone number or account number to your Community Profile please. Please do not post any personal information on the Community.

Michelle

Re: Eero WiFi Channels

GerryMac — Wed, 28 Feb 2024 13:18:40 GMT

Hi Michelle,

All details asked for now entered.

will await news of any up-dates.

Gerry.

Re: Eero WiFi Channels

Anonymous — Wed, 28 Feb 2024 13:26:14 GMT

Hi Gerry,

Great thank you 🙂 I've passed this straight over to our Devices Manager now and have asked them to apply the fix for this. I will post back here as soon as it has been completed.

Thanks again 🙂

Michelle

Re: Eero WiFi Channels

Anonymous — Fri, 01 Mar 2024 07:41:52 GMT

Morning,

I've chased this for an update now so I'm hoping to receive an update shortly.

Michelle

Re: Eero WiFi Channels

GerryMac — Fri, 01 Mar 2024 10:25:48 GMT

Hi Michelle,

Had a notification on my phone yesterday for an update on my eero. Got home from work last night and performed another update. AFAIR I had done one last week to. Last night I looked and seen the channel had changed. In work now so can't check but it,s definitely changed.

Would that be the update?...current software is v7.2.2-16.

Will check tonight when I finish work.

Cheers

Re: Eero WiFi Channels

Chris-TalkTalk — Fri, 01 Mar 2024 12:42:37 GMT

Hi Gerry,

The fix may have been applied but we haven't had confirmation back yet. Could you please retest and let us know how you get on

Chris

Re: Eero WiFi Channels

GerryMac — Fri, 01 Mar 2024 15:00:37 GMT

Hi Chris,

In work now but will test this evening and will post up-dates if any occur.

Cheers.

Re: Eero WiFi Channels

Anonymous — Mon, 04 Mar 2024 06:41:52 GMT

Morning Gerry,

Just checking back in to see how you're getting on?

Michelle 🙂

Re: Eero WiFi Channels

GerryMac — Mon, 04 Mar 2024 10:37:45 GMT

Morning Michelle,

Had a problem over the weekend with the I-Player playing up. I just reset Network setting within the TV and connected fine. Unsure as to what eero it connected to.

Checked the App and the 5GHZ is now back to CH42, over the weekend it had reverted back to 42.

I,m typing from the dining room and both my phone and the other TV are connected to the nearest eero, which isn,t too far away.

I take it the Fix has been rolled out?

Will keep retesting over the next few days.

Re: Eero WiFi Channels

Anonymous — Mon, 04 Mar 2024 10:38:58 GMT

Hi Gerry,

Thanks for the update. I'll ask the team to confirm if the update has been rolled out.

Michelle

Re: Eero WiFi Channels

Anonymous — Wed, 06 Mar 2024 07:48:46 GMT

Morning Gerry,

How has your connection been over the last few days?

Michelle

Re: Eero WiFi Channels

GerryMac — Wed, 06 Mar 2024 09:41:22 GMT

Morning Michelle,

My connection has been 100% since the weekend. I,ve checked the Ch change and it,s now on Ch42 on 5GHz. I,m now connecting to each eero thats sited around the ground level of my home. When I go up-stairs it,s still connecting to one of them even though I have a TP Link extender plugged in on the landing.

Will monitor and post back if there are any significant changes.

Many thanks for your assistance on this, as alaways.

Cheers.

Re: Eero WiFi Channels

Anonymous — Wed, 06 Mar 2024 09:46:44 GMT

Morning,

I'm glad to hear this and please let us know if anything does change.

Thanks

Michelle 🙂