topic Re: Unsolicited calls from talk talk in Full Fibre

Unsolicited calls from talk talk

mockingbird43 — Thu, 07 Mar 2024 18:10:07 GMT

Can someone from talk talk explain why today ive had an unsolicited call from talk talk wanting to offer information on upgrades, bearing in mind 1, ive just upgraded and 2, my marketing and contact prefferences are by email contact only? obviously they dont seem to be following the prefferences set out on your system. 0800 955 5544 was the number.

Ive always come onto this forum and spoke to the lovely staff when needed help.. Really have no interest in talking on the phone about issues due to bad or poor past experiences.

number now blocked until such time im waiting for a call from talk talk

Re: Unsolicited calls from talk talk

Chris-TalkTalk — Fri, 08 Mar 2024 08:29:41 GMT

Hi mockingbirdmedia,

I'm sorry about this. I've checked and I can confirm that marketing preferences are email only but it shows updated yesterday. Did you update this yesterday?

Chris

Re: Unsolicited calls from talk talk

mockingbird43 — Fri, 08 Mar 2024 08:34:43 GMT

yes i updated it from mail through the letterbox yesterday and at no point has it ever been by phone. No harm done as its now blocked

Re: Unsolicited calls from talk talk

Chris-TalkTalk — Fri, 08 Mar 2024 08:36:02 GMT

OK, if you do experience any further problems just let us know

Chris

Re: Unsolicited calls from talk talk

mockingbird43 — Fri, 08 Mar 2024 08:43:54 GMT

Thanks chris for your kind words

Re: Unsolicited calls from talk talk

Chris-TalkTalk — Fri, 08 Mar 2024 09:13:37 GMT

No problem, have a great weekend 🙂

Chris