topic Help help plz. Eero pro6 not connecting to Internet. External ip address in Full Fibre

Help help plz. Eero pro6 not connecting to Internet. External ip address

Grasshopperaggy — Fri, 08 Mar 2024 18:57:24 GMT

I am sure I am not the only one who's gone through this. New fivre fitted. Connected up the eero 6 box. Run the app and finds eeros 6 but then comes up with can't connect to Internet. 9 hours so far on Calls to talk talk. Openreach called out. Said Nothiing they could do. Called back talktalk, another eeros 6 sent still no difference. App comes up with external ip address error.

Help

Re: Help help plz. Eero pro6 not connecting to Internet. External ip address

Grasshopperaggy — Fri, 08 Mar 2024 20:09:02 GMT

Please let me know if you need and details.

Re: Help help plz. Eero pro6 not connecting to Internet. External ip address

Gliwmaeden2 — Fri, 08 Mar 2024 20:36:06 GMT

Staff will need your completed community forum profile details, @Grasshopperaggy.

Go via your avatar/name; settings. Personal Information from the drop down menu. SAVE CHANGES.

They will reply after the weekend.

Re: Help help plz. Eero pro6 not connecting to Internet. External ip address

Grasshopperaggy — Fri, 08 Mar 2024 20:59:26 GMT

Thanks. Just done it

Re: Help help plz. Eero pro6 not connecting to Internet. External ip address

Grasshopperaggy — Fri, 08 Mar 2024 22:52:56 GMT

@Will2179 thank you for your advice on other thread.

Re: Help help plz. Eero pro6 not connecting to Internet. External ip address

Will2179 — Fri, 08 Mar 2024 22:54:50 GMT

Your more than welcome.

I hope it helps and please do let us all know if my advice resolves your issue 😉😉

Re: Help help plz. Eero pro6 not connecting to Internet. External ip address

Will2179 — Fri, 08 Mar 2024 22:59:46 GMT

P.S You have my advice now if you wish to use it. I won't repost it onthis thread as I wouldn't want this thread getting locked out on you!!!

Re: Help help plz. Eero pro6 not connecting to Internet. External ip address

Grasshopperaggy — Fri, 08 Mar 2024 23:02:09 GMT

Lol.

Re: Help help plz. Eero pro6 not connecting to Internet. External ip address

Will2179 — Fri, 08 Mar 2024 23:07:35 GMT

Very childish locking the previous post. All I am trying to do is help you get this resolved. I thought that is what this community was for so other members could share there experiences trying to help someone like you in getting your service up and running.

Anyway I will leave you to it now but hopefully my advice on the other thread will help you get your issue resolved.

Re: Help help plz. Eero pro6 not connecting to Internet. External ip address

Will2179 — Fri, 08 Mar 2024 23:15:45 GMT

P.S just so anyone reading this wonders what is happening grasshopper asked for my advice on a previous thread I posted when I had the same problem and someone called Keith locked the other thread so no one else could reply as Keith didn't seem to like my advice but when I have been in exactly the same situation then I would of thought my advice would probably be quite valuable to grasshopper.

Re: Help help plz. Eero pro6 not connecting to Internet. External ip address

Grasshopperaggy — Sat, 09 Mar 2024 06:31:15 GMT

Thankyou will. Your few messages were more helpfull than the 6 hours on call to talktalk today.

Re: Help help plz. Eero pro6 not connecting to Internet. External ip address

Anonymous — Mon, 11 Mar 2024 07:57:26 GMT

Morning,

I'm sorry to hear this.

Can you please update your community profile to include your:

Telephone number or Account Number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Help help plz. Eero pro6 not connecting to Internet. External ip address

Grasshopperaggy — Mon, 11 Mar 2024 08:23:02 GMT

There all on there

Re: Help help plz. Eero pro6 not connecting to Internet. External ip address

Anonymous — Mon, 11 Mar 2024 08:48:34 GMT

Morning,

Thanks. I can see that an appointment has been arranged and the fault is under investigation with Openreach. We'll check again in a few hours to see if we've received a further update back.

Thanks

Michelle

Re: Help help plz. Eero pro6 not connecting to Internet. External ip address

Grasshopperaggy — Mon, 11 Mar 2024 09:25:27 GMT

All fixed thanks to the knowledge of a past customer of talk talk Will2179. Line needed to be rebuilt by openreach and now fully running. Often good to bypass the tech advisors at talk talk centre (not the uk ones) and learn what the problem could possibly be. Thanks to will this has saved me numerous visits by openreach and endless hours on the phone to talk talk

Re: Help help plz. Eero pro6 not connecting to Internet. External ip address

Anonymous — Mon, 11 Mar 2024 09:34:02 GMT

Hi again,

Thanks for the update and I'm glad to hear that this is now working for you.

Thanks

Michelle

Re: Help help plz. Eero pro6 not connecting to Internet. External ip address

Will2179 — Mon, 11 Mar 2024 10:07:56 GMT

Hi Grasshopperaggy

I am glad it is now fixed for you and my advice helped. Enjoy your new fibre Internet.