topic Re: Device Going Offline Overnight in Full Fibre

Device Going Offline Overnight

meriva1400 — Sat, 09 Mar 2024 08:30:47 GMT

Hello. I hope someone can help. Last week I upgraded from Fibre 65 to Fibre 150. The Wifi Hub router was replaced by an Eero 6 router. I was given to understand that the Eero 6 router provided better cover than the Wifi Hub. However, I am having a little problem with one of my devices which keeps going offline since I have had the Eero 6. The item in question is a wifi camera in the far end of the garage. It seems to work fine during the day but in the evenings and night it goes offline. I did not have this problem with the Wifi Hub. I assume it’s being caused by some interference locally overnight. Nothing like this occurred with the Wifi Hub. The garage is only about 25 feet from where my Eero 6 is placed. It’s a brick built garage and I know that this can be a problem but as I say everything worked fine with the old Wifi Hub. If I move the camera to house side of the garage it works ok. However, this is no good for area I need to cover with the camera. Does anyone know if there is a way around this (without spending much money) so the camera does not go offline overnight. Thanks.

Re: Device Going Offline Overnight

KeithFrench — Sat, 09 Mar 2024 10:44:44 GMT

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers much more from interference than the 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

Whilst the Eero is supposed to manage Wi-Fi interference, if this is very bad, particularly in the 2.4GHz band, then it cannot do anything about it, no router can. The same goes for any router at that point. Other things that may then need to be investigated are its location within your property and the WiFi bands that you use. It is possible that you may also need to purchase additional Eero nodes as it is supposed to operate as part of a mesh system. I can help with any of this. However, I would suggest that you follow my help to find out what the root cause of the problem is, before throwing money at it.

Re: Device Going Offline Overnight

meriva1400 — Sun, 10 Mar 2024 07:29:45 GMT

Thank you Keith. I have thought of moving the router but if I did it would cause a worse problem inside the house. Everything works great apart from the camera in the garage. I would like to take up the offer of the guide you talk about to see if the problem with the garage camera can be fixed.

Re: Device Going Offline Overnight

KeithFrench — Sun, 10 Mar 2024 11:43:47 GMT

You will need to do this on a device near the camera.

I will PM you a link for a guide of mine on Wi-Fi interference & initially look at the section called "Are you suffering from interference – prove it first". This section includes full details of Wi-Fi analysers that I recommend for Windows, Windows phone, Android and Apple operating systems. However, I have no way of testing the Apple product. Do not worry about interpreting the results, I will do that for you.

Please post the screenshots to me in a PM (to protect your privacy), which I have requested in my guide. No photos please they can be difficult to read as text can get out of focus when zoomed in, from the analyser you are using (also in my attached guide). Please ensure that the analyser window is maximised (if Windows) before taking the screenshots & upload them via the "Insert Photos" button (in a mobile browser it's the picture icon) on the post editor's toolbar with the Size parameter set to Large. If they are too small, I will not be able to read them & although I can enlarge them, this puts the text out of focus.

Re: Device Going Offline Overnight

Anonymous — Tue, 12 Mar 2024 07:53:33 GMT

Morning,

How are you getting on?

Thanks

Michelle 🙂

Re: Device Going Offline Overnight

meriva1400 — Tue, 12 Mar 2024 08:41:33 GMT

I am still having problems in getting a good enough signal in the garage in the evening and night for my camera to work (no problem during the day). I am waiting for Keith to come back to me to see if there is a solution to my problem. As I said previously the camera worked fine all the time when I had the Wifi Hub and Fibre 65.

Re: Device Going Offline Overnight

Anonymous — Tue, 12 Mar 2024 08:43:56 GMT

Hello,

Ok, thanks for letting us know. Hopefully @KeithFrench will be able to offer some more advice.

Michelle

Re: Device Going Offline Overnight

KeithFrench — Tue, 12 Mar 2024 13:15:58 GMT

Hi @Anonymous

Unfortunately, the screenshots supplied by @meriva1400 were of no use. I have requested that the customer re-reads my guide & refered to particular page numbers within it & then get me a new set of screenshots.

Re: Device Going Offline Overnight

KeithFrench — Wed, 13 Mar 2024 11:24:17 GMT

Hi @Anonymous

Having done some diagnostics via a PM, I have not yet seen screenshots from where the camera goes offline. However, @meriva1400 has now contacted me to say it is all now OK, thinking perhaps a neighbour may have been doing something that interfered with this camera.

Re: Device Going Offline Overnight

Debbie-TalkTalk — Wed, 13 Mar 2024 11:32:54 GMT

Hi @KeithFrench - Thanks for letting us know 🙂

@meriva1400 - Please let us know if you do experience any further issues.

Re: Device Going Offline Overnight

BobFormby1 — Sun, 16 Jun 2024 17:36:16 GMT

Similar problem here. Same upgrade, same problems. I bought an extra eero from Amazon (£90!) as the new system did not reach all the places my old router used to. This 2nd eero kept going offline so I sent it back. The replacement eero is doing the same but with amazing regularity within a couple of minutes either side of 3:15am. I'm getting plenty of advice through this community but no solution so far.

Re: Device Going Offline Overnight

Gliwmaeden2 — Sun, 16 Jun 2024 19:28:33 GMT

@BobFormby1, this is an old thread and the issue appears to have been sorted.

Just follow up on the one you already started for yourself.