topic Re: Internet dropping out at midnight for the past week in Full Fibre

Internet dropping out at midnight for the past week

Dot31 — Mon, 11 Mar 2024 00:44:14 GMT

For the past week the internet is dropping out exactly at midnight and it goes back up in the morning. This is utter rubbish. I already had the modem changed by Open Reach after 2 months of contract. Router is alright, did a reset on both router and the modem, same story : internet is down . For what I’m paying £39 if I cannot use the service I’m paying for ? Home safe / kids safe is off as well. And the funny thing is that I’m not the only one complaining about this so it should be a well known issue for you…..

Re: Internet dropping out at midnight for the past week

Debbie-TalkTalk — Mon, 11 Mar 2024 07:19:27 GMT

Hi Dot31

I'm really sorry to hear this.

Please can you try logging into My Account and then switching KidsSafe on and then back off again?

Re: Internet dropping out at midnight for the past week

Dot31 — Mon, 11 Mar 2024 08:33:32 GMT

Hi Debbie ,

Even your website is broken.

“There was a technical error

We’re sorry and working hard to resolve this. Please try again later.”

Same error for the past week under my security section

Illustration removed for security reasons

Re: Internet dropping out at midnight for the past week

Gliwmaeden2 — Mon, 11 Mar 2024 08:35:23 GMT

@Dot31, never display your account number / telephone number in the public forum area.

These should always be removed by editing BEFORE including any illustrations etc.

Re: Internet dropping out at midnight for the past week

Debbie-TalkTalk — Mon, 11 Mar 2024 08:43:24 GMT

Hi Dot31

Apologies, I've checked and we've been advised that the issue with My Account should be resolved this week.

Re: Internet dropping out at midnight for the past week

Dot31 — Mon, 11 Mar 2024 09:10:52 GMT

Hi Debbie,

Since I cannot see anything on my Account under Security Section I cannot do anything. I will call you to log in a complaint because for the last 3 months since I moved from BT to you I had only issues. Is nowhere mentioned that I will have internet on daylight only 😃.

Re: Internet dropping out at midnight for the past week

Dot31 — Mon, 11 Mar 2024 09:25:33 GMT

Hi Gliwmaeden2,

Thank you for that. I didn’t even notice I left them there. I was so upset with the fact my internet is dropping out at midnight…. Photo deleted. Cheers