topic Re: Fibre Connection Box has solid red light in Full Fibre

Fibre Connection Box has solid red light

rijedo — Sun, 10 Mar 2024 04:35:52 GMT

Since this morning we have been without broadband. I've looked at articles and none refer to the ONT box that we have. The "status" light flashes green slowly and the "alarm" light is solid red. Our ONT box is connected to an eero router. I've switched the box of for over half hour and no change. Can anybody help? Thanks

Re: Fibre Connection Box has solid red light

Gliwmaeden2 — Sun, 10 Mar 2024 08:32:36 GMT

Did you check this article?

https://help.talktalk.co.uk/ONTlights

They suggest check your cables, @rijedo.

Staff won't be back before Monday.

Ensure that you have completed your community forum profile details, with your account number in the telephone number/ account number box in Personal Information.

Go via your avatar/name; settings; drop down menu.....SAVE CHANGES.

Re: Fibre Connection Box has solid red light

rijedo — Sun, 10 Mar 2024 12:31:40 GMT

Hi thank you for your reply and for the article. I read it yesterday and followed instructions re: checking cables etc but no joy. I've updated my profile with account details, so thanks for that.if there's anything else you could suggest I'd appreciate it. Thanks again

Re: Fibre Connection Box has solid red light

Anonymous — Mon, 11 Mar 2024 09:46:26 GMT

Morning,

I'm sorry for the delay. Can I just confirm, was your connection installed by CityFibre or Openreach?

Thanks

Michelle

Re: Fibre Connection Box has solid red light

rijedo — Mon, 11 Mar 2024 10:03:09 GMT

Hi Michelle

Thanks for getting back to me. It was openreach.

The "status" light flashes green slowly and the "alarm" light is solid red. The only other light that is green is the "GE1" light. I've switched the box off for over an hour and have reset with no change. Can you help please? Can you send out an engineer to look at it. My account number is in my profile or I can send it you now.

Re: Fibre Connection Box has solid red light

Anonymous — Mon, 11 Mar 2024 10:17:34 GMT

Hi again,

Sorry for the confusion, was this definitely Openreach and not Freedom Fibre?

Thanks

Michelle

Re: Fibre Connection Box has solid red light

rijedo — Mon, 11 Mar 2024 10:56:53 GMT

To tell you the truth we didn't look at the side of the van. Talktalk were in our area and asked if we wanted to upgrade to full fibre and an engineer came and installed the fibre optic cable and the rest of the equipment. I hazard a guess that talktalk who I presume commissioned the work would have some idea who completed the work

Re: Fibre Connection Box has solid red light

Anonymous — Mon, 11 Mar 2024 11:11:09 GMT

Hello,

I've passed this over to our Faults Escalation Team now and I will post back as soon as I receive an update. It's possible that the team may also try and contact you directly.

Thanks

Michelle

Re: Fibre Connection Box has solid red light

rijedo — Mon, 11 Mar 2024 11:19:41 GMT

Thank you, I'll keep a lookout for your update

Re: Fibre Connection Box has solid red light

Anonymous — Mon, 11 Mar 2024 11:23:04 GMT

Hi again,

The team has confirmed that they will pick this up and will be contacting you shortly.

Thanks

Michelle

Re: Fibre Connection Box has solid red light

Anonymous — Mon, 11 Mar 2024 11:47:44 GMT

Hello,

I believe that the team have now made contact.

Thanks

Michelle

Re: Fibre Connection Box has solid red light

rijedo — Mon, 11 Mar 2024 13:20:32 GMT

Hi Michelle, they have thanks, just waiting for them to call me again. Just to let you know I went outside to look at the cable coming into the house and a plastic cover says "freedom fibre"

Re: Fibre Connection Box has solid red light

Anonymous — Mon, 11 Mar 2024 13:22:01 GMT

Good afternoon,

Great thanks for confirming. They confirmed that they had escalated the fault and we should hopefully receive an update soon.

Thanks

Michelle

Re: Fibre Connection Box has solid red light

Anonymous — Tue, 12 Mar 2024 06:39:05 GMT

Morning,

The team have advised that an engineer has been arranged so we'll check back in with you to see how you're getting on.

Thanks

Michelle

Re: Fibre Connection Box has solid red light

Anonymous — Tue, 12 Mar 2024 12:12:36 GMT

Hello again,

Just checking back in to see how you're getting on?

Thanks

Michelle 🙂

Re: Fibre Connection Box has solid red light

rijedo — Tue, 12 Mar 2024 16:46:23 GMT

Hi Michelle, freedom fibre came today and were very helpful, they changed some cabling etc and we're back up and running. Thank you for your help in getting this sorted so quickly 🙂

Re: Fibre Connection Box has solid red light

Anonymous — Wed, 13 Mar 2024 06:02:42 GMT

Morning,

I'm really glad to hear that the fault has been resolved and thanks for letting me know 🙂

Michelle